Help Desk Analyst Position Available In Cumberland, Pennsylvania

job summary: The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met. Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems. Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

location:

Mechanicsburg, Pennsylvania job type: Contract salary: $18

• 19 per hour work hours: 11pm to 8am education: High School responsibilities: #LI-CC1 Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills qualifications: Desired Skills & Experience
• Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills skills: Desired Skills & Experience
• Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. job detailssummary$18

• $19 per hourcontracthigh schoolcategorycomputer and mathematical occupationsreference1094145job details job summary: The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems. Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

location:

Mechanicsburg, Pennsylvania job type: Contract salary: $18

• 19 per hour work hours: 11pm to 8am education: High School responsibilities: #LI-CC1 Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills qualifications: Desired Skills & Experience
• Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills skills: Desired Skills & Experience
• Active Directory MS Office Troubleshooting Knowledge on ITSM systems (ticketing systems) Ability to work under pressure Customer Service skills

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.