Service Desk Analyst Position Available In Delaware, Pennsylvania
Tallo's Job Summary: This job listing in Delaware - PA has been recently added. Tallo will add a summary here for this job shortly.
Job Description
Service Desk Analyst
Role Overview:
We are seeking a customer-focused and technically skilled Service Desk Analyst to support end users through multiple support channels, including phone, email, walk-ups, and a self-service portal. The ideal candidate will have strong communication skills, excellent troubleshooting abilities, and a proactive mindset in managing and resolving IT-related issues.
Key Responsibilities:
Serve as the first point of contact for users via phone, email, walk-ups, and portal submissions.
Accurately document and resolve incidents; escalate appropriately to service teams when needed.
Configure, deploy, and troubleshoot hardware (PCs, laptops, mobile devices).
Mentor junior staff and act as an escalation point for complex issues.
Draft and maintain IT knowledge base articles for the self-service support portal.
Manage end-user communication during incidents, problems, or outages.
Maintain consistent follow-up with users through ticket resolution.
Required Experience & Skills:
3 5 years of experience in service desk or technical support roles.
2+ years of hands-on experience with imaging, deploying, and troubleshooting hardware (Windows PCs, iOS devices).
1 2 years of junior management or team lead experience is a plus.
Experience with ITSM tools for ticket handling and escalation processes.
Location:
Wayne, PA (on-site 5x a week, some remote possibilities long term)
Contract Duration:
1-year initial contract with potential for extension or conversion
Start Time:
Assigned between 7:30 AM 9:00 AM post-training; occasional late shift rotation (12:00 8:30 PM every 10 12 weeks)
Pay Rate:
Up to $28.50hr W2
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
90932993
Position Id:
8677585
