Service Desk Analyst Position Available In Delaware, Pennsylvania

Are you passionate about delivering exceptional IT support and solving technical challenges? Join our clients global IT team as a Service Desk Analyst Level 1, where you’ll be the first point of contact for users across North and South America. What You’ll Do Provide front-line support via phone, email, walk-up, and self-service portal. Troubleshoot and resolve hardware issues (PCs, laptops, iOS devices). Manage and route ITSM tickets, ensuring timely resolution and communication. Create and maintain knowledge base articles for end-user support. Communicate incident updates and outages to the user base. Mentor junior team members and act as an escalation point. What We’re Looking For 2+ years of Service Desk or Technical Support experience. Hands-on experience with imaging, configuring, and troubleshooting hardware. Strong communication and customer service skills. Fluent in English (Portuguese a plus). Bachelor’s degree or equivalent experience. You’re a Great Fit If You’re Detail-oriented and highly organized. Adaptable in fast-paced environments. Customer-focused and quality-driven. A proactive communicator and team player.