Service Desk Analyst I Position Available In Delaware, Pennsylvania
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Job Description
Service Desk Analyst I
Title:
Service Desk Analyst
Location:
Mid-Atlantic Region (Onsite)
Employment Type:
Contract
Compensation:
Pay Range:
$22.76-$32.51 Per HR
Description:
Engage with customers through multiple communication channels including phone, email, and self-service portal.
Attempt to resolve issues immediately and escalate to the appropriate service team when necessary.
Mentor junior staff and assist in their development.
Manage communications regarding incidents and outages to the IT customer base.
Key Responsibilities:
Resolve or escalate customer issues and requests efficiently.
Configure, deploy, and troubleshoot hardware like laptops and mobile devices.
Create and review IT knowledge articles for the end-user support portal.
Maintain customer communication throughout the resolution process.
Qualifications:
2 years’ experience in imaging, configuring, deploying, and troubleshooting hardware.
3-5 years’ experience in service desk or technical support.
Bachelor’s Degree or equivalent experience.
Fluency in English; Portuguese is a plus.
Excellent customer service and communication skills.
Core Technologies:
PC | iOS Devices
Contact Information:
Vamshi Krishna, Benefits:
Learn more about our benefits offerings here
EEO Statement:
Learn more about our EEO policy here #LI-VP1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
mitchmar1
Position Id:
25-38455
