Nashua, NH – Tier II IT Support Specialist Position Available In Montgomery, Pennsylvania

Nashua, NH – Tier II IT Support Specialist 3.7 3.7 out of 5 stars 2550 Boulevard Of The Generals, Eagleville, PA 19403 Nashua, NH Are you interested in being a key player at a fast-growing company contributing directly to National Security? Do you have strong IT skills, a passion for innovation, and a drive to see things done right? Are you detail-oriented and a strong team collaborator? Clear Align designs and manufactures cutting-edge imaging and surveillance systems used in drones, tactical platforms, and border security. We are seeking a Tier II IT Support Specialist to join our team on-site and support our growing infrastructure—including cybersecurity compliance, AI-driven automation, and system improvements.

Essential Duties & Responsibilities End-User Support:

Provide Tier 1 and 2 IT support for desktops, laptops, printers, mobile devices, and office productivity software.

Compliance Support:

Assist in implementing and maintaining cybersecurity practices, including multi-factor authentication, controlled access, system logging, and incident response readiness.

AI & Automation:

Help deploy and maintain AI-powered tools such as Microsoft Copilot, Power Automate, and other workflow automation solutions to improve productivity and reduce manual effort.

Account Management:

Manage user provisioning, password policies, and access control via Active Directory and Microsoft 365 in line with cybersecurity protocols.

Hardware Setup & Maintenance:

Deploy, configure, and maintain workstations, peripherals, and AV systems. Maintain secure asset inventory and perform hardware troubleshooting.

Network Support:

Monitor and troubleshoot local network and VPN access, escalating complex issues as needed.

Software Installation:

Manage updates, patches, and licensed software installations. Ensure systems meet security configuration baselines.

Documentation & Ticketing:

Maintain thorough IT documentation, including procedures, inventories, and support tickets. Position Requirements 2+ years of IT support experience or relevant certifications (e.g., CompTIA A+, Security+, Microsoft 365 Fundamentals) Familiarity with Windows 10/11, basic Mac OS support, iOS/Android platforms Working knowledge of IP networking, DNS, DHCP, VPN, and basic firewall concepts Experience with help desk systems, remote support tools, and documentation best practices Exposure to Microsoft 365 security & compliance tools, Intune, and endpoint protection platforms Interest or experience with AI automation tools (e.g., Microsoft Copilot, Power Automate) Strong communication, problem-solving, and process documentation skills Ability to lift and move IT hardware up to 50 lbs U.S. person required, must be able to obtain a security clearance At Clear Align we have a clear vision: to be the place where a diverse mix of talented people come, stay and do their best work. We pride ourselves on bringing the best infrared surveillance solutions, and we know our company runs on the hard work and dedication of our passionate and creative employees. We are an equal opportunity employer.

apply to:

careers@clearalign.com.