Senior Technical Support Engineer – Remote Position Available In Montgomery, Pennsylvania

Job Description:

About Ping Identity:

At Ping Identity, we believe in makingdigital experiences both secure and seamless for all users, withoutcompromise. We call this digital freedom. And its not justsomething we provide our customers. Its something that inspires ourcompany. People dont come here to join a culture thats built ondigital freedom. They come to cultivate it. Our intelligent, cloudidentity platform lets people shop, work, bank, and interactwherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of ourtechnology, protecting individual identities is at the core of ourculture. We champion every identity. One of our core values,Respect Individuality, reminds us to celebrate differences so youare empowered to bring your authentic self to work. Wereheadquartered in Denver, Colorado and we have offices and employeesaround the globe. We serve the largest, most demanding enterprisesworldwide, including more than half of the Fortune 100. At PingIdentity, were changing the way people and businesses think aboutcybersecurity, digital experiences, and identity and accessmanagement. As a Senior Engineer at Ping Identity, you will handlecomplex support issues for Ping Identitys global customers usingour products including PingFederate, PingDirectory, PingOne,PingAccess, and any supported integration kits. Our Support teamconsists of accomplished engineers and we welcome new industrytalent to join our Ping family. The Global Support Organization isthe foremost interface between Ping and our valued customers andpartners. We operate a follow-the-sun, multi-site, model. We workwith our partners and customers twenty-four hours a day on servicesthat affect both their workforce and customers. We help ourcustomers to be successful in the application, administration,maintenance and tuning of their Ping solutions. You will report tothe Team Manager. Ping has developed a career ladder for support toensure there is growth potential for all employees.

You Will:

Assist with escalated customer engagements Investigate issues andqueries using the existing bodies of knowledge and test labs Managecustomer expectations Communicate frequently and proactively followup with the customer by phone, email and internet meeting systemsActively participate in our community system Contribute to ourknowledge base Participate in on-call rotation

You Have:

At least 2years of technical support with Ping Identitys products. Advancedtechnical proficiency with PingFederate and either PingAccess orPingDirectory You Will Have an

Advantage If:

Linux-based andWindows server OS management SAML/OAuth/OIDC Lightweight DirectoryAccess Protocol (LDAP) and Directory Services Networking inc LoadBalancers, Firewalls, IP, DNS

PKI, X.509

certificates InternetProtocols (HTTPS/SSL/TLS etc) You can troubleshoot web-basedapplications (through HTTP Tracing tools and log analysis) inbrowsers and applications servers Experience with APIs (knowledgeof REST and SCIM) Experience with scripting languages Experiencewith devops deployments

Salary Range:

$75,000 – $84,000 Inaccordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085)the approximate compensation range for this role in Colorado islisted above. Final compensation for this role will be determinedby various factors, such as knowledge, skills, and abilities.

Lifeat Ping:

We believe in and facilitate a flexible, collaborativework environment. We’re growing quickly, but remain true to theinnovative, can-do startup values that got us here. Mostimportantly, we keep hiring talented, smart, fun, and genuinelynice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special: A companyculture that empowers you to do your best work. Employee ResourceGroups that create a sense of belonging for everyone. Regularcompany and team bonding events. Competitive benefits and perks.

Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule Parental Leave ProgressiveHealthcare Options Retirement Programs Opportunity for EducationReimbursement Commuter Offset (Specific locations) Ping is thecollective sum of all our individual experiences, backgrounds andinfluences and we pride ourselves in growing and learning together.

We are committed to building an inclusive and diverse environmentwhere everyone’s individuality is respected and everyone has anIdentity. In recruiting for new colleagues, we welcome the uniquecontributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. Allqualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex including sexualorientation and gender identity, national origin, disability,protected Veteran Status, or any other characteristic protected byapplicable federal, state, or local law.