IT Support Specialist Position Available In Northampton, Pennsylvania

IT Support Specialist 4.5 4.5 out of 5 stars Bethlehem, PA 18015 • Hybrid work Job Overview We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems operate smoothly and efficiently. This role requires understanding of desktop support, computer networking, and software troubleshooting, as well as the ability to communicate effectively with team members and clients. Duties Provide desktop support for hardware and software issues across various platforms, including Mac OS. Troubleshoot and resolve software-related problems, ensuring minimal disruption to users. Assist in the configuration and maintenance of VPN connections and firewall settings. Support computer networking tasks, including setup and management of network devices. Utilize Jira for tracking issues, managing tickets, and documenting solutions. Conduct regular maintenance on computer hardware to ensure optimal performance. Communicate effectively with users to understand their technical needs and provide timely solutions. Collaborate with other IT team members to enhance overall system performance and security. Experience Experience in desktop support and troubleshooting software issues. Familiarity with computer networking concepts and practices. Experience with Mac OS is preferred; knowledge of Windows environments is also beneficial. Strong communication skills, both verbal and written, to interact effectively with users at all levels. Ability to work independently as well as part of a collaborative team environment. If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Support Specialist.

Job Types:

Full-time, Part-time Pay:

$25.00 – $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Compensation Package:

Signing bonus

Schedule:

8 hour shift Monday to Friday People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Bethlehem, PA 18015