Support Analyst I Position Available In Philadelphia, Pennsylvania
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Job Description
Support Analyst I
Hello.
Job Title:
Support Analyst I
Department:
Capital Facilities
Location:
100% Onsite Main Hospital, 3401 Civic Center Blvd, Philadelphia, PA 19104
Job Type:
Contract
Start Date:
June 30, 2025
End Date:
October 31, 2025
Work Schedule:
Monday Friday, 7:30 AM 4:00 PM
Weekly Hours:
40 hours/week
Project:
WBR Schuylkill Site
About the
Role:
Client is seeking a hands-on and customer-focused Support Analyst I to join the Capital Facilities team for a full-time, onsite contract position. This role is ideal for someone with a strong background in desktop support, project deployment, and end-user device troubleshooting in a hospital or healthcare environment. A+ Certification and reliable transportation for occasional offsite support are essential.
Key Responsibilities:
Deliver Tier 1 technical support for end-user hardware (PCs, laptops, mobile devices, printers) and software, including Microsoft Office and operating systems.
Provide onsite support for project deployments across hospital departments and offsite facilities.
Log, track, and document incidents and resolutions using the service desk ticketing system.
Perform basic diagnostics and troubleshooting, escalating Tier 2 issues appropriately.
Collaborate with IT teams to support change management, problem resolution, and continuous service improvement.
Maintain hardware inventory, provide support for imaging, upgrades, and installations.
Serve as a point of contact for technical support requests and deliver high-quality customer service.
Required Qualifications:
Education:
High School Diploma or GED required. Technical Diploma preferred.
Experience:
3 5 years of relevant IT support experience in a healthcare or hospital setting.
Proven experience with project deployments and end-user hardware support.
Certifications:
A+ Certification required.
Preferred:
ACSP, MCP, MCSA, ITIL
Foundations, CCNA, Lexmark & Lenovo certifications.
Technical Skills:
Printer and peripheral support.
Basic networking (TCP/IP).
Strong knowledge of Windows OS and Microsoft Office Suite.
Familiarity with service desk tools and ticketing systems.
Soft Skills:
Strong communication, organizational, and problem-solving skills.
Ability to work independently and within a team.
Customer service mindset with a proactive, solution-oriented approach.
Preferred Experience:
Prior experience at hospital systems.
Military background a plus.
Background in medical EUD or Level 2 Service Desk support.
Knowledge of medical terminology and clinical support systems.
Additional Notes:
Transportation:
Personal car required for offsite support.
Work Environment:
Fully onsite. Not eligible for remote work.
Security Clearance or Medical Compliance Requirements:
May be required per policies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91165444
Position Id:
8677706
