Lead Project Team Support Engineer Position Available In Washington, Pennsylvania

Job Description:

At

FUJIFILM

Healthcare Americas Corporation, we’re on a missionto innovate for a healthier world, and we need passionate, drivenpeople like you to help us get there. Our cutting-edge healthcaresolutions span diagnostic imaging, enterprise imaging, endoscopicand surgical imaging, as well as in-vitro diagnostics. But we don’tstop at healthcare; our Non-Destructive Testing (NDT) teamharnesses advanced radiography solutions to keep transportationinfrastructure, aerospace, and oil and gas assets safe and runningsmoothly. Ready to innovate, collaborate, and make a difference?

Join us and bring your big ideas to life while working in adynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiringhealthcare research hub in a historic town.

Duties andResponsibilities:

• Operates with little supervision and iscomfortable making decisions to resolve customer issues.
• Thisengineer will take ownership of situations in the absence ofmanagement
• This engineer can guide the Support team in theabsence of management
• Collaborates with peers and other Lead Teammembers on solving complex issues, developing innovative solutions,and documenting all aspects of the process.
• Works with other teammembers to facilitate their growth through direct mentorship.
• Effectively and efficiently use the

FUJIFULM

knowledge resources toidentify known issues.

• Adheres to custom Service Level Agreement(SLA) requirements to timely escalate issues when appropriateaccording to established procedures.
• Strictly follows theTechnical Assistance Center (TAC) escalation process to ensuretimely escalations to our National Support Engineers.
• Works withother business units on escalated cases and security projects togather additional data and test possible resolutions.
• Work withother business units as needed to manage and handle hardwarerequests that come into TAC.
• Work with other business units tomanage 3rd party remote hands vendor for continued business needs.

This could be implementation or service related.

• Works with teammembers to train other business units on the proper use of backendapplications the project team manages.
• Maintains an expertworking knowledge of current medical imaging products and relatedtechnologies.
• May be scheduled as a Project Team Shift Lead whichis a team point of contact for any Project Team issue/case thatneeds to have a supervisory decision made when a manager is notavailable.
• Engineers must have the ability and skillset to answerand facilitate incoming customer calls, effectively communicatewith our customers, and document the interactions within a case.
• Works cross-functionally with other business units as required andhandles other duties as assigned.
• Monitors Project teamcommunication methods (email boxes, group chat rooms, etc.) toensure that proper statuses are maintained.
• Perform datacollection for revenue purposes for Medical Informatics
• Maintaina high level of success with yearly goals provided by your managerand metrics defined on a team level.
• Working outside of normalbusiness hours, overtime, holidays, and participation in an on-callrotation are required to cover the needs of the business.
• Someshort notice overnight travel, based on the needs of the business,to work on customer systems.
• Adheres to the Companys quality andregulatory compliance requirements, without exception, and ensuresthat all job duties inherent in the position description areperformed in accordance with established policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S.FDA) medical device regulatory requirements, applicable ISO 13485standard requirements and all other applicable laws, regulations,and standards.
• Maintain a 25 or less case backlog inServiceForce.

Qualifications:

• Bachelor’s Degree, Trade SchoolCertification (Industry related), or comparable education and workexperience.
• Minimum of 7 to 10 years of industry experience
• Excellent organizational and multi-tasking skills.
• Superiorcommunication and interpersonal skills, excellent phone manner.
• Ability to achieve results and meet goals in a fast-paced, teamenvironment.
• Ability to make independent decisions based oninterpretation of technology data and product knowledge.
• Advancedknowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022),networking, SQL Server, and/or Oracle.
• Advanced knowledge ofcurrent network technologies.
• Advanced knowledge with SynapseRadiology and Cardiovascular application
• Advanced knowledge withclinical data transfer protocols and interfaces (HL7 and DICOM)
• Advanced knowledge of Medical Informatics Solutions (VMware andStorage).
• Advanced knowledge of Storage Architecture,specifically EMC, NetApp, Pure, and Nexsan Preferred Qualifications
• 3- 5 years of proven

FUJIFILM

Synapse experience

• SynapseAdministration experience
• Mastery of Synapse workflows and theirimplementations.
• Mastery of clinical data transfer protocols andinterfaces (HL7 and DICOM)
• Industry-specific certifications inrelevant technical background (Microsoft, VMware, Cisco, Veeam,Automate, Securelink).
• Security Certifications (Security orhigher). Key Performance Indicators To maintain this position,within one year of starting this role, the engineer must:
• Obtainand/or maintain Security Certification
• Acquire the knowledgenecessary to be designated as a TAC Subject Matter Expert (SME) inProject Team Related disciplines.

Physical requirements:

Theposition requires the ability to perform the following physicaldemands and/or have the listed capabilities:

• The ability to situp 75-100% of applicable work time.
• The ability to use your handsand fingers to feel and manipulate items, including keyboards, upto 100% of applicable work time.
• The ability to stand, talk, andhear for 75% of applicable work time.
• The ability to lift andcarry up to ten pounds up to 20% of applicable work time.

Travel:

• Up to 10% travel may be required based on business needs.