CLIENT TECHNICAL SUPPORT ADVISOR Position Available In Providence, Rhode Island

CLIENT TECHNICAL SUPPORT ADVISOR

Kinght Dental Studio Smithfield, RI Job Details Full-time Estimated:

$43.1K – $55.6K a year 1 day ago Qualifications Anatomy knowledge Sales Customer service Mid-level High school diploma or GED Quality assurance Micrometer Organizational skills Manufacturing Communication skills Full Job Description Objectives of this Role Drive customer loyalty and sales by delivering exceptional on-demand technical support Meet and exceed customer expectations for first-time fit and turn-around time by providing timely technical expertise to internal teams and collaborating with customers Minimize remakes and related customer impact by evaluating root cause of issues, advising on solutions and recommending corrective actions Improve customer satisfaction by driving consistent quality improvements through the implementation and management of standard QC operating procedures Daily and Monthly Responsibilities Address incoming technical questions, requests and consultation needs (analog and digital) Proactively communicate with dental practices to develop solutions for technical case questions (analog and digital) Meet daily targets for call wait time, email response time and on-hold list management Clearly and thoroughly document case notes from customer conversations to guide production Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality standards, client requests and company expectations are met Collect, maintain, and communicate quality metrics for domestic, international, and outsourced manufacturing teams to resolve quality defects Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance issues to ensure proper feedback, client follow-up, and continuous improvement of lab practices Verify cases consist of correct product(s) listed, have the necessary items to proceed and are scheduled properly to ensure production success Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator Develop and maintain complete and up-to-date records Develop a close working relationship with customer experience, manufacturing, operations and sales staff to effectively perform job responsibilities Skills and Qualifications High School Diploma or equivalent Knowledge of dental anatomy High-level customer service skills Excellent listening, communication, and organizational skills Experience in a similar field Preferred Qualifications CDT in dental technology Experience managing a large client base Knowledge of quality assurance methods and procedures Ability to manage multiple tasks