Help Desk Administrator Position Available In Providence, Rhode Island

Job Description:

Helpdesk Administrator Location:

Providence, RI Contract Duration:

6+ months Responsibilities Candidates will provide support for system service issues. 3+ years of technical experience, call center experience, clinicalapplications, equipment and/or procedural issues is preferred. Primary contact for all critical incidents reported to the servicedesk and follows all processes defined for major incident mgt. Researches, recreates and resolves problems that could not beresolved by level one support w/ customers, internal depts. andescalation groups. Determines when to escalate to resolve outstanding issues, anddetermines best practices for problem resolution and partners w/documentation specialist to ensure checklists are up-to-date. Analyzes calls to identify trends and leads the resolution of highpriority issues.

To Apply:

Please send your resume to mmarshall@jvtadvisors.com Founded in 1997, JVT Advisors (www.jvtadvisors.com) has over 250years of combined Technical and HR Recruiting experience. We are top results oriented, highly respected and experiencedprofessionals who pride ourselves in elevating the careers oftalented people. We are dedicated to matching the right candidates to the rightcompanies.