Help Desk Support Position Available In Providence, Rhode Island

Help Desk Support

NTT DATA – 3.5

Smithfield, RI Job Details Contract $17 an hour 2 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Access Software troubleshooting Customer service Technical support Microsoft Office High school diploma or GED 1 year Entry level Full Job Description Help Desk Technician 6+Month contract role

Industry :

Healthcare Location :

Smithfield, RI-possible hybrid role

Pay Rate:

17.00 w2 only

NTT DATA

Services currently seeks a Help Desk Technician to join our team for a six months or longer temporary assignment with the possibility of being hired permanently in Smithfield, RI. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications. You’ll join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry. They believe in supporting both personal and professional growth. That means, they pay attention to goals, celebrate milestones and highly encourage learning opportunities.

JOB SUMMARY

In this role you will be responsible for: This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.) Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. You will be provided with all required training and a handbook for each project as well as necessary application/systems access. You will need to handle multiple technical rollout projects simultaneou Assure implementation-based protocols are met Render assistance with troubleshooting equipment and ensure deployment process adherence. Update database regarding resolution of issues and techs progress Ability to multi-task to accomplish workload efficiently

JOB QUALIFICATIONS

1+ years of Technical Support experience Understanding of intermediate/Expert technical terminology 1+ years of Customer Service experience Proficient in

Microsoft Office Products-Word, Excel, and Access Education:

Verifiable high school diploma or GED NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex sexual orientation genetic information, physical or mental disability, veteran or marital status, or any other class protested by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.