Technical Support/Help Desk Specialist Position Available In Providence, Rhode Island

Technical Support/Help Desk Specialist

NTT DATA – 3.5

Smithfield, RI Job Details Contract $17 an hour 21 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Software troubleshooting Technical support High school diploma or GED Project implementation IT Entry level Under 1 year Help desk Full Job Description

NTT DATA

Services currently seeks a Technical Support Specialist/Help Desk to join our team in Smithfield, RI . This is a 6+ month contract role.

Location :

Onsite – 935 Douglas Pike, Smithfield

RI 02917

Hourly Rate:

$17 per hour W2

Shift :

8-hour shifts. This could fluctuate to accommodate night-time projects and different time zones. Advanced notice will be given to you if your shift is changing.

Summary :

This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware. This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. You will be provided all required training and a handbook for each project as well as necessary application/systems access. You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs. Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Required Job Experience :

1+ years technical support or help desk 6+ months of IT hardware installation experience and knowledge. 1+ years Working knowledge of

Microsoft Outlook, Word, and Excel Preferred Qualifications:

Must possess clear, accurately and tactful, communication both verbally and written Possess basic troubleshooting and problem-solving skills

Education :

Verifiable High School Diploma or GED required

About NTT Data :

NTT DATA

is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA

is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.