Desktop Support Analyst Position Available In Charleston, South Carolina

Desktop Support Analyst Steneral Consulting Charleston, SC Job Details Contract $25

• $30 an hour 23 hours ago Qualifications Microsoft Word Microsoft Excel Customer service Enterprise software iOS Mid-level Windows 3 years Master’s degree IT support Computer networking Communication skills Microsoft Intune Intune Identity & access management Full Job Description Role
• Desktop Support Analyst Location
• Onsite 5 days a week in Charleston, SC Duration
• 6+ month contract
• extendable. Could potentially convert to Full Time Interview
• Video Visa
• No H1

B Responsibilities:

• Provide hardware and software support for end-user systems including desktops, laptops, mobile devices, and peripherals
• Triage, resolve, and document support tickets using Zendesk in a timely and professional manner
• Serve as the first point of contact for desktop and laptop issues across Windows 10/11 environments
• Deliver white-glove, in-person support for executives and team members
• Support basic conference room and AV setup as needed
• Manage onsite IT inventory, including imaging, setup, and shipping of equipment for new hires and replacements
• Provide support for the Microsoft 365 suite and various business-critical applications
• Assist with identity and access management tasks using Okta and Microsoft Intune
• Maintain clear documentation of all work performed and follow established support procedures
• Participate in rotating ticket queue responsibilities and contribute to internal knowledge sharing

Tools & Technologies:

• Windows 10 and 11
• Microsoft 365 (Outlook, Teams, Excel, Word, etc.)
• Zendesk (or similar IT ticketing systems)
• Okta (SSO, MFA)
• Microsoft Intune (device and app management)
• iOS and Android mobile devices
• Cisco networking and telephony (basic support level)

Qualifications:

• 3+ years of IT support experience, ideally in a corporate or professional services setting
• Strong customer service mindset with excellent troubleshooting skills
• Ability to take initiative, follow through, and document work clearly
• Professional verbal and written communication skills
• Comfort with following documented processes and collaborating with team members
• Basic knowledge of networking and enterprise systems
• A+ Certification preferred
• Familiarity with ITSM practices and ticket documentation

Job Type:

Contract Pay:

$25.00

• $30.

00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Ability to

Commute:

Charleston, SC 29401 (Required) Ability to

Relocate:

Charleston, SC 29401: Relocate before starting work (Required)

Work Location:

In person