Help Desk Analyst Position Available In Charleston, South Carolina
Tallo's Job Summary: As a Help Desk Analyst, you will provide technical support to users, troubleshoot computer hardware and software issues, and ensure network connectivity. Responsibilities include maintaining computer systems, coordinating hardware repairs, and tracking equipment inventory. Requirements include 2+ years of IT experience, familiarity with Active Directory and Microsoft 365, industry certifications, and strong problem-solving skills.
Job Description
Help Desk Analyst
As a help desk analyst, you will be responsible for providing technical support to our users, primarily over the phone and through a ticketing system. You will troubleshoot and resolve computer hardware and software problems, network connectivity, password resets, and more.
What you will do:
- Provide computer desktop support to local and remote users.
- Troubleshoot and resolve computer hardware and software problems.
- Maintain and upgrade computer systems.
- Coordinate hardware repairs with vendors.
- Ensure the integrity of all electronic data records.
- Track equipment inventory and collaborate on potential purchases.
- Own and execute technology implementation projects.
- Communicate regularly and effectively with users.
- Maintain records of daily data communication transactions, issues, and remedial actions taken.
- 2+ years of related IT experience.
- Possess experience with Active Directory and Microsoft 365.
- HDI, CompTIA, Microsoft, or other industry-relevant certifications.
- Bachelor’s degree in Computer Science or technical degree a plus.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies.
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