Help Desk and Desktop Support Technician Position Available In Charleston, South Carolina
Tallo's Job Summary: CGM Computer Consulting Help Desk and Desktop Support Technician in North Charleston, South Carolina provides comprehensive technical support to end-users through telephone, in-person, and remote assistance. They are responsible for installing new hardware, deploying software, and troubleshooting issues to ensure user satisfaction. Additionally, they collaborate with network services and vendors to resolve any technical issues efficiently. Traveling between sites is required for assigned duties.
Job Description
CGM Computer Consulting Help Desk and Desktop Support Technician in
NORTH CHARLESTON
, South Carolina Provides telephone, in-person and remote support to end-users. Monitors ticketing system and completes tickets in a timely manner. Install and deploy new PCs, Notebooks, including data migration. Install all peripheral components such as printers, scanners and disk drives Loads appropriate software packages such as operating systems, networking components and office applications Identifies and fixes the hardware and software needed to satisfy user requirements. Assists in the customization and adaptation of existing programs to meet userandrsquo;s requirements Connects users to networks and provides initial training in facilities and applications Coordinates activities with network services and information systems groups Coordinates with vendor (software/hardware) to troubleshoot issues or get the spare parts. Knowledge of Audio visual components is an added advantage. Travels between sites to perform assigned duties
