IT Support Specialist Position Available In Charleston, South Carolina
Tallo's Job Summary: The IT Support Specialist position at Snowshoe Mountain Resort in Snowshoe, West Virginia, offers year-round employment with benefits after 30 days. Responsibilities include front-line support for systems and users, troubleshooting, maintaining hardware and software, and documenting inventory. The role also involves deploying software and hardware, assisting with server administration, and positively interacting with computer users and staff. Preferred qualifications include a high school diploma, experience in IT support, and knowledge of Microsoft Office Suite and Operating Systems.
Job Description
Job Description:
Job DescriptionPlease note, this position is located at SnowshoeMountain Resort in Snowshoe, West Virginia Year RoundWe are looking for people who are passionate about lifeand what they do. People who love the mountain lifestyle and whowant to be at Snowshoe! We seek qualified candidates that exemplifyour Core Values of Honoring Authenticity, Embracing Empowerment,Cultivating Collaboration, and Prioritizing Purpose. Our goal at Snowshoe is to provide exceptional mountain experiencesfor our guests, employees, and community. We do so by embracingauthenticity, celebrating our differences, and finding ways we canall connect through our shared passion for the mountain. AtSnowshoe everyone is welcome, and we encourage you to be yourself.
Simply put, you belong up here and we can’t wait to see you on themountain! Work, Play, Get Paid and Enjoy the
Perks:
Free skiing + riding privileges with direct to lift access at17 iconic resorts including: Snowshoe Mountain, Stratton, PalisadesTahoe, Mammoth Mountain, Steamboat and more! 401(k) plan (Available to any employee over the age of 18) 12 Discounted Friends and Family $25 Winter Lift TicketVouchers 30% – 45% off Snowshoe food & beverage locations (excludesalcohol) 30% off soft goods and 15% off hard goods at Snowshoe ownedretail locations. Pro Deals from some of the industries top brands such asSmartwool, Smith, Dakine and North Face This is a Full time Year round position. This position may be required to work evenings, weekends, andholidays. This position is benefit eligible after the first 30 days ofemployment. Onsite Tier 1 support position with the ability to work towardsand engage in Tier 2 support.
Position Summary:
IT Support Specialist is responsible for front-line support ofsystems and users, providing friendly and timely service. Theseresponsibilities include troubleshooting, repairing, andmaintaining hardware and software, answering the help-desk phone,responding to help-desk tickets, and prioritizing the triage andresponse to new and ongoing support requests. Duties also includethe upkeep of documentation and inventory reports, as well asactively monitoring systems and issues, and respondingappropriately.
ESSENTIAL DUTIES
Field incoming help requests from end users via both telephoneand work orders in a courteous manner and ensuring pertinentinformation is documented. Access software updates, drivers, knowledge bases, andfrequently asked questions resources on the Internet to aid inproblem resolution. Perform hands-on fixes at the desktop level, includinginstalling and upgrading software, implementing file backups, andconfiguring systems and applications. Assist with the administration of servers and network equipmentas directed by the System Administrator/IT Ops Manager. Places software into production by loading software intocomputer, such as Office-365. Deploys hardware into production by setting up and thoroughlytesting before going live with the end user. The IT Support Specialist must interact positively withcomputer users, staff members, managers, executives and vendors.
This position is required to assist and train fellow employees incomplex information systems topics.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS
High School diploma or equivalent required. Degree in Information Systems or at least 1+ years ofexperience working in a similar environment preferred. Prefer 1+ years of experience in the installation, maintenance,and repair of computers and related equipment and software and/orIT Support experience in an IT Support Position Experience in the installation, maintenance, and repair ofserver and/or network systems is a plus Thorough knowledge of Microsoft Office Suite, Microsoft(Windows) Operating Systems Experience A valid Driver’s License is required. May also be required toobtain a license or specific training for off-road vehicles or snowmachines. •This Job ad is not intended to be an inclusive list of job tasksand expectations. Reasonable accommodations may be made to enablequalified individuals with disabilities to perform essential jobduties. Snowshoe Resort is an Equal Opportunity Employer.
