Technical Support Specialist I Position Available In Charleston, South Carolina

Technical Support Specialist I PointSolve Technology Inc 118 Springwood Dr Ste 100, Lebanon, PA 17042 Job description PointSolve Technology, Inc. is looking for a technical support person to help support our current managed Information Technology division for our Lebanon, PA location.

Responsibilities include:

Performing on-site or phone support, troubleshooting and installation. Provide technical support and remote help desk services to clients, escalating when necessary Review current systems and make technical/process recommendations for improving efficiency Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance, and reliability of client’s network Maintain client documentation Stay up to date with relevant state-of-the-art technology, equipment, and/or systems Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry Ability to perform in a call center environment Supporting multiple companies with end user requests and third-party business applications Efficiently communicate with technical and non-technical end users All candidates must have a valid driver’s license and their own insured vehicle as this job requires travel in the service area and must also pass a required background check. Must be a problem solver with experience in Desktops and Microsoft based computing systems. Ability to work a flexible schedule including weekends and a shifted workday on occasion. Must have working knowledge of some or all the following systems: Windows 10/11 Microsoft Office Microsoft Office 365 Windows Print Servers and printer systems Basic Network equipment Knowledge of the following is a plus: Mac OS/Linux Candidate should also be fluent in the standard functionality of network troubleshooting, dealing with DNS, DHCP, basic IP configurations etc.

Experience:

1-3 years of experience a plus but not required. Qualified individuals without experience will be considered.

Education:

High School Diploma or GED is required.

Other:

Strong communication skills and superior customer service skills are required. Preferred but not required A+

Certification or MCP Job Type:

Full-time Pay:

$17.00 – $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Compensation Package:

Hourly pay

Schedule:

8 hour shift On call Weekends as needed

Work Location:

In person