IT Specialist Position Available In Dorchester, South Carolina

IT Specialist
Summerville, South Carolina
Full Time
23656
Job Description

Position Summary:

The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.
•This position will require travel to our Greenville & Beufort locations•
Position Responsibilities may include, but not limited to:
Support of company applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)
Network configuration & problem solving in Windows, Apple, and Citrix environments
Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
Asset management of location’s end-user devices (mobile, desktops, and laptops)
Procure, manage, maintain, & troubleshoot cellular and mobile devices
Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
Assist business and Corporate IT with training employees on existing or new solutions
Provide onsite assistance for any RBD acquisitions and integrations
Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions
Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function

Required Skills and Experience:

High school diploma or GED
Minimum of 2-3 years’ experience with desktop support
Strong understanding of information systems and business processes
At least 2 years’ experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Managing MS Exchange 2007/2010 Salesforce, and A/D accounts
Ability to work with little or no supervision from direct manager
Ability to work in a fast-paced, highly technical environment
Demonstrable strong Customer Service experience
Any other duties as assigned
Excellent verbal and written communication skills
Proficient in Microsoft Office
This position must pass a post-offer background and drug test

Preferred Skills and Experience:

Bachelors’ degree
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
ground Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.