IT Desktop Support Specialist – IT Technical Operations Position Available In Florence, South Carolina
Tallo's Job Summary: The IT Desktop Support Specialist - IT Technical Operations role in Florence, SC involves troubleshooting computer hardware issues, installing operating systems, managing Active Directory, administering network printers, and providing 24x7 client support. Requirements include 3+ years of technical assistance experience, proficiency in desktop support, problem-solving skills, and excellent communication and customer service abilities.
Job Description
IT Desktop Support Specialist – IT Technical Operations
Florence, SC, United States (On-site)
TRENDING
JOB
DESCRIPTION
Essential Job Responsibilities/Expectations
1. Job responsibilities include those listed in the competencies document.
2. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. 3. Troubleshoot and solve computer hardware issues (hard drives, network adapters, RAM, interface cards, etc.)
4. Installing new Windows operating systems on client computers using SCCM (System Center Configuration Manager) as needed, including installing device drivers and other software required for the computers to operate properly.
5. Receive equipment, unbox, inventory and update ServiceNow database as required.
6.
Active Directory:
creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
7. Administer all aspects of network printer systems, including setup, configuration, troubleshooting, and maintenance, to ensure optimal operation.
8. Assist with network troubleshooting including TCP/IP, DNS, and DHCP reservations.
9. Participates in on-call rotation schedule, to include daily, after hours and weekends, to provide 24×7 client support. 10. All other duties as assigned.
Job Requirements
Qualifications/Training:
1.
Experience:
3+ years providing technical assistance using PC operating systems, hardware and software applications, and Internet applications
2.
Technical skills:
Proficient in desktop and laptop support, Windows and Mac operating systems, Microsoft Office Suite, basic networking, and hardware troubleshooting.
3.
Problem-solving abilities:
Ability to analyze and resolve technical issues independently, ensuring minimal disruption to user productivity.
4.
Excellent communication:
Exceptional verbal and written communication skills to effectively communicate technical concepts to non-technical users.
5.
Customer service orientation:
A proactive and customer-focused approach to IT support, with the ability to empathize and provide timely solutions.
6.
Time management:
Strong organizational skills to prioritize tasks, manage multiple assignments, and meet deadlines effectively.
7.
Team Collaboration:
Collaborate with other IT team members to resolve technical challenges, share knowledge, and contribute to process improvements.
Licenses/Certifications:
/
Registrations/Education:
1. Associate Degree in Business/Healthcare/Computer Science or equivalent work experience.
Physical Requirements:
1. Refer to Occupational Risk Assessment
Same Posting Description for Internal and External Candidates
JOB INFO
Job Identification
17402
Job Category
Nonclinical Professional
Posting Date
02/28/2025, 10:21 AM
Degree Level
Associate Degree
Job Schedule
Full time
Locations
1145 Day St, Florence, SC, 29506, US
(On-site)
