Help Desk Technician Position Available In Greenville, South Carolina

Summary:

We are looking for a resourceful and reliable Help Desk Technician to join our growing team. This role involves providing technical support to our office and field teams, troubleshooting hardware and software issues, and ensuring smooth IT operations. As the first point of contact for IT-related inquiries, you will play a crucial role in maintaining the efficiency of our company’s technology systems.

Key Responsibilities:

Serve as the first point of contact for technical support inquiries via phone, email, and in person Troubleshoot and resolve issues with hardware, software, and networking for office and field staff Install, configure, and maintain computers, mobile devices, printers, and peripherals Assist in setting up user accounts and access to systems Document and track support tickets and issues using the company’s ticketing system Assist with maintaining inventory of IT equipment and software licenses Provide training and support for employees on basic IT-related tasks and best practices Collaborate with the IT department to address more complex technical issues

Qualifications:

High school diploma or equivalent required; IT certifications (e.g., CompTIA A+) are a plus 1-3 years of experience in a help desk or technical support role Strong knowledge of Microsoft Office Suite, Windows OS, and basic networking concepts Proficiency in troubleshooting hardware, software, and mobile devices Ability to communicate technical issues clearly to non-technical users Strong organizational and time-management skills Ability to work independently and handle multiple tasks simultaneously

Top Skills:

Multitasking :

Ability to manage multiple support requests at once

Problem-solving :

Troubleshoot and resolve technical issues efficiently

Communication :

Provide clear instructions and explanations to users Attention to

Detail :

Accurately track and document support tickets and solutions

Technical Acumen :

Solid understanding of IT systems and hardware

Required Certifications:

None (CompTIA A+ or similar IT certifications are a plus)

General Company Benefits:

Comprehensive health insurance Retirement plan options Generous paid time off (PTO) and leave policies Employee wellness programs Opportunities for professional development and growth

Closing Statement:

If you are looking for an opportunity to grow in IT support and make an impact at a dynamic company, we encourage you to apply and join our innovative team.

EEO Statement:

We are an Equal Opportunity Employer and value the contributions of each individual regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

Salary/Compensation:

$20,000 – $75,000 per year recblid fv41cwk7zq1k3lnbekyybhs8m0rt5q