Technical Support Engineer Position Available In Greenville, South Carolina

Job Description:

Tenable® is the Exposure Management company. 44,000organizations around the globe rely on Tenable to understand andreduce cyber risk. Our global employees support 65 percent of theFortune 500, 45 percent of the Global 2000, and large governmentagencies. Come be part of our journey! What makes Tenable such agreat place to work? Ask a member of our team and they’ll answer,”Our people!” We work together to build and innovate best-in-classcybersecurity solutions for our customers; all while creating aculture of belonging, respect, and excellence where we can be ourbest selves. When you’re part of our OneTenable team, you canexpect to partner with some of the most talented and passionatepeople in the industry, and have the support and resources you needto do work that truly matters. We deliver results that exceedexpectations and we win together!

Your Role:

Join our TechnicalSupport Team at Tenable where you’ll play a pivotal role inbridging the gap between our products and customers. Solvereal-world technical challenges by offering exceptional support forcutting-edge vulnerability assessment and compliance auditingsoftware. Your expertise will shine in complex, multi-layeredcustomer environments. Our suite of products, including Nessus,Tenable One, Tenable.io, Tenable.cs, Tenable.ad, Tenable.sc, andTenable.ot, offers a diverse range of opportunities. From assistingcustomers with their first Nessus scanner to guiding them throughintricate log correlation and real-time vulnerability analysis,youll contribute to mitigating cyber risks and closing the CyberExposure gap. Join us in delivering top-notch support that makes adifference!

Your Opportunity:

Work closely and build relationshipswith the rest of the Tenable team, including Sales, CustomerAdvocacy, Research & Development, and Operations Troubleshoot,analyze and address customer technical inquiries and ensure timelyproblem resolution. Use remote troubleshooting techniques totroubleshoot and correct issues Analyzing vulnerability scanresults, system audits, and log events Help customers understandvulnerability scan results, system audits, and/or log events andprovide clear, concise, and actionable information to quicklyresolve issues Recreate customer software issues in a labenvironment for engineering assessment Ensure customer feedback isproperly captured and channeled into Product Management andResearch & Development Maintain in-depth knowledge of Tenableproducts and information security best-practices Create and publishsolution knowledge for re-use by customers and Tenable employeesContinually review personal performance metrics to ensure goals areconsistently met May perform other duties and responsibilities thatmanagement may deem necessary from time to time Opportunities forcareer advancement within Technical Support as well as otherorganizations within

Tenable What Youll Need:

Bachelor’s degree ina technical field (or equivalent experience) Knowledge ofnetworking,TCP/IP Ports and Protocols, Linux/Unix, macOS, Windowsadministration, patch deployment and system configuration Knowledgeof Computer, Network and Application security is a plus Knowledgeof Nessus or similar programs is a plus Previous experience incustomer support or network security A passion for helpingcustomers succeed Outstanding written and verbal communicationskills Strong analytical and technical skills with a strong desireto learn new skills at an accelerated pace Ability to multi-taskand manage multiple priorities in a fast-paced environment Abilityto sit and work at a computer for extended periods of time Sometravel may be required Occasional availability to work weekends andHolidays Able to work hybrid/onsite location at HQ in Columbia MDLI-Hybrid LI-MM1 This is the base pay range for this position.

Compensation for the role will depend on a number of factors,including the candidates qualifications, skills, competencies,location and experience, and may fall outside of the range shown.

Employees are also eligible for variable compensation in additionto base pay (commission for sales roles, bonus for non-salesroles), depending on company and individual performance. Tenablealso offers a variety of comprehensive and competitive benefitswhich include: medical, dental, vision, disability and lifeinsurance; 401(k) retirement savings with company match; anemployee stock purchase plan; an employee referral program;flexible spending accounts; an Employee Assistance Program (EAP);education assistance; parental leave; paid time off (PTO);company-paid holidays; health and wellness events; and communityprograms. US Pay Ranges $29.33 – $38.94 USD We’re committed topromoting Equal Employment Opportunity (EEO) at Tenable – throughall equal employment opportunity laws and regulations at theinternational, federal, state and local levels.