IT Service Desk Support Technician Position Available In Lexington, South Carolina
Tallo's Job Summary: IT Service Desk Support Technician position at PPC Partners Inc in West Columbia, SC offers a full-time role with an estimated salary of $55.5K - $69.2K a year. Responsibilities include providing tier 1 and tier 2 service desk and desktop support services, maintaining hardware and software, and ensuring excellent customer service. Qualifications include a 2-year degree in IT or associated field, 5 years of IT support experience, and experience with Service Desk software. Certifications in Microsoft, Apple, ITIL, or Customer Service are a plus.
Job Description
IT Service Desk Support Technician PPC Partners Inc – 3.1
West Columbia, SC Job Details Full-time Estimated:
$55.5K – $69.2K a year 1 day ago Qualifications 3 years Computer hardware IT support IT Senior level Associate’s degree Information Technology Full Job Description IT Service Desk Support Technician We are seeking a full-time IT Service Desktop Support Technician with passion and drive to provide great service and support and have fun! In this role you will provide tier 1 and tier 2 Service desk and desktop support services, remote and in person. The position will assist with software, hardware, and application support, setting up new users, installing, diagnosing, repairing, maintaining, and upgrading hardware and software. Provide Excellent Customer Service Provide telephone and customer service, both in person and remote. Maintain tickets and create applicable reports in KACE Service Desk system Respond and complete user requests in a timely manner in accordance with published SLA’s. Creates and maintain procedural documentation and KB articles as needed. Support all hardware including smartphones, desktops, laptops, tablets, printers, and other technologies provided to corporate and remote field users. Work to acquire and maintain certification of current and new hardware. Install, support, and maintain all desktop applications within the PPC application inventory Maintain up to date list of computer applications, patches, updates, and version control. Must have a desire to work in a team-based environment and contribute immediately. 2-year degree in IT or associated field preferred A minimum of 5-years of IT support experience; or a related combination of education and or experience. Minimum 3 years of experience maintaining computer hardware and software. Experience with Service Desk software, preferably KACE Prefer strong experience providing end user IT support in a large multi-company environment of 2,000 + users. Microsoft, Apple, ITIL, or Customer Service certifications a plus.
