Desktop Support Technician Position Available In Richland, South Carolina
Tallo's Job Summary: Desktop Support Technician position in Columbia, SC, offering an estimated salary of $44K - $54.7K a year with benefits such as health insurance and paid time off. Responsibilities include building desktops, laptops, and tablets, ensuring encryption and software installation, diagnosing and resolving hardware/software issues, and maintaining equipment. Required skills include experience with Microsoft Windows, hardware/software installation, and excellent communication skills. Knowledge of Windows 11 and Active Directory is a plus.
Job Description
Desktop Support Technician absiusa
Columbia, SC Job Details Estimated:
$44K – $54.7K a year 1 day ago Benefits Health insurance Paid time off Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Customer service Encryption Mid-level Windows Microsoft Office Computer hardware Computer skills 4 years Communication skills Active Directory Time management Identity & access management Full Job Description
DAILY DUTIES / RESPONSIBILITIES
1.
BUILD DESKTOPS, LAPTOPS, AND TABLETS, USING MICROSOFT ENDPOINT CONFIGURATION MANAGER. 2. ENSURE THE BITLOCKER ENCRYPTION KEY IS SUCCESSFULLY STORED IN ACTIVE DIRECTORY. 3. ENSURE THE MICROSOFT ENDPOINT CONFIGURATION MANAGER CLIENT IS INSTALLED ON EACH DESKTOP, LAPTOP, AND TABLET DURING THE BUILD PROCESS. 4. ENSURE EACH DESKTOP, LAPTOP, AND TABLET STAYS CONNECTED TO THE NTS NETWORK FOR AT LEAST 2.5 HOURS AFTER BUILD COMPLETES. 5. ENSURE THAT ALL SOFTWARE LISTED ON THE BUILD SHEET IS INSTALLED ON EACH DESKTOP, LAPTOP, AND TABLET BUILT. 6. ENSURE THAT EACH DESKTOP, LAPTOP, TABLET, AND/OR
27/”
MONITOR IS PROPERLY DOCUMENTED IN AM CLOUD, ACTIVE DIRECTORY, AND THE DRAKEWELL SPREADSHEET FOR LABELS IN ACCORDANCE WITH THE DESKTOP SUPPORT DRAKEWELL-IAM PROCEDURE MANUAL. 7. DIAGNOSES AND RESOLVES PROBLEMS REPORTED BY USERS ON PC HARDWARE/F/SOFTWARE. RECORD WORK PREFORMED IN HELP DESK SYSTEM. 8. PERFORMS ROUTINE MAINTENANCE AND REPAIRS ON EQUIPMENT OR CONTACT/SEND EQUIPMENT TO VENDOR FOR REPAIR. 9. ASSISTS WITH REMOVAL AND DISPOSAL OF OBSOLETE EQUIPMENT AND OTHER COMPONENTS, SALVAGING ANY USABLE PARTS. 10. PERFORMS OTHER RELATED DUTIES AS REQUIRED. REQUIRED SKILLS
(RANK
IN ORDER OF IMPORTANCE
):
GENERAL KNOWLEDGE OF PERSONAL COMPUTER AND OFFICE AUTOMATION SYSTEMS, GENERAL KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF PERSONAL COMPUTER HARDWARE, SOFTWARE AND PERIPHERAL EQUIPMENT INSTALLATION, MAINTENANCE AND REPAIR REQUIRES EXPERIENCE IN MICROSOFT WINDOWS, INSTALLING HARDWARE, AND SOFTWARE. 4+ YEARS OF EXPERIENCE IN DESKTOP AND NETWORKED SYSTEMS SUPPORT EXTENSIVE KNOWLEDGE OF DESKTOPS, LAPTOPS, AND TABLETS. EXPERIENCE SUPPORTING THE MICROSOFT OFFICE SUITE INCLUDING EXCEL, POWERPOINT, WORD, OUTLOOK, AND EDGE BROWSER. EXPERTISE IN SUPPORTING WINDOWS 10 PREFERRED SKILLS
(RANK
IN ORDER OF IMPORTANCE
):
KNOWLEDGE OF WINDOWS 11. KNOWLEDGE OF ACTIVE DIRECTORY. ABILITY TO REASON AND THINK LOGICALLY. ABILITY TO UNDERSTAND AND FOLLOW WRITTEN OR ORAL PROCEDURES AND INSTRUCTIONS
;
SKILL IN THE OPERATION OF STANDARD OFFICE EQUIPMENT
;
ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH ASSOCIATES. INCUMBENT MUST POSSESS EXCELLENT TIME MANAGEMENT, PROBLEM-SOLVING, WRITTEN COMMUNICATION, AND CUSTOMER SERVICE SKILLS. OPERATES AGENCY COMPUTERS, TELEPHONE, AND TOOLS TO ASSEMBLE AND REPAIR AGENCY COMPUTERS, TEST EQUIPMENT, AND RELATED EQUIPMENT. REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY, UP TO 20 POUNDS OF FORCE
FREQUENTLY.
