Direct client – IT Support Technician Desktop & Endpoint Services (Onsite work) Position Available In Richland, South Carolina

Direct client

• IT Support Technician
• Desktop & Endpoint Services (Onsite work) 3.4 3.4 out of 5 stars Columbia, SC 29201 Direct client
• IT Support Technician
• Desktop & Endpoint Services (Onsite work) IT Support Technician

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Desktop & Endpoint Services Interview Format:

Phone or In-Person Position Summary The South Carolina is seeking a qualified IT Support Technician to join its Information Technology Services (ITS) team. Under the general supervision of the IT Manager II , Regional Endpoint Technician I , or Endpoint Technician I , this role will provide technical support and hands-on assistance in the setup, installation, maintenance, and usage of computing devices and peripherals across the headquarters building. Key Responsibilities (Daily Duties) Area Responsibilities Device Imaging & Setup

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM) .
• Confirm successful MECM client installation.
• Ensure BitLocker encryption key is stored in Active Directory and Intune .
• Keep devices connected to the NTS network for 2.5 hours post-build to complete check-in. Software & Configuration
• Install all required software as listed on the build sheet.
• Ensure proper configuration of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Edge). Inventory & Documentation
• Record device information in AM Cloud , Active Directory , and the Drakewell spreadsheet for labels.
• Follow the Drakewell-IAM Procedure Manual for documentation standards. Troubleshooting & Support
• Diagnose and resolve issues related to PC hardware/software .
• Record work in the Help Desk system .
• Perform maintenance and coordinate vendor repairs. Asset Management
• Assist with the removal/disposal of obsolete equipment.
• Salvage usable parts where applicable. Other Duties
• Perform additional tasks as assigned by IT leadership.

Required Skills (Ranked by Importance) Skill Area Description Hardware/Software Knowledge Strong knowledge of PC hardware, Windows OS (especially Windows 10) , and peripheral installation/repair. Technical Support 4+ years of experience supporting desktop and networked systems in an enterprise environment. Microsoft Technologies Expertise with Microsoft Endpoint Configuration Manager , Active Directory , Intune , and Microsoft Office Suite . Troubleshooting Proven experience resolving system issues, conducting maintenance, and performing diagnostics. Work Requirements Must be onsite at SCDOT Headquarters for 40 hours per week . Must be able to work independently and collaboratively within an IT desktop support environment.

Job Type:

Contract Pay:

$20.00

• $30.

00 per hour

Benefits:

Health insurance

Schedule:

8 hour shift

Location:

Columbia, SC 29201 (Required) Ability to

Relocate:

Columbia, SC 29201: Relocate before starting work (Preferred)

Work Location:

In person