Field Support Technician Position Available In Richland, South Carolina

Field Support Technician Sira Consulting Inc Columbia, SC Job Details Contract $21 – $25 an hour 1 day ago Benefits Health insurance Qualifications Jira Desktop support Management Software troubleshooting

SCCM BMC

Remedy Software deployment Meraki Mid-level Windows Analysis skills Project management Computer management Computer networking DNS Mac OS Communication skills Full Job Description Overview We are seeking a dedicated and skilled Field Technician to join our team. In this role, you will be responsible for providing technical support and services to our clients in various locations. The ideal candidate will possess strong problem-solving abilities and a thorough understanding of computer systems, networks, and software applications. You will play a crucial role in ensuring that all technical issues are resolved efficiently and effectively. Responsibilities Provide on-site technical support for hardware and software issues, including troubleshooting and resolving problems with desktops, laptops, and peripherals. Utilize tools such as Jira and Remedy to track issues, document resolutions, and manage service requests. Conduct installations, configurations, and maintenance of network devices including Meraki equipment. Analyze system performance and provide recommendations for improvements in computer management practices. Support users on various operating systems including Windows and Mac OS, ensuring optimal functionality. Manage software deployment using SCCM to ensure all systems are up-to-date with the latest applications and security patches. Assist with DNS configuration and troubleshooting to maintain network connectivity for clients. Collaborate with other IT professionals to enhance service delivery and improve customer satisfaction. Skills Proficiency in desktop support with a strong understanding of Windows operating systems. Familiarity with Mac OS environments is a plus. Experience using Jira for issue tracking and project management. Knowledge of Meraki networking solutions is desirable. Strong analytical skills to assess system performance and troubleshoot effectively. Experience with SCCM for software deployment management. Ability to use Remedy for managing service requests efficiently. Understanding of DNS configurations and their impact on network operations. Excellent communication skills to interact effectively with clients and team members. Join us as a Field Technician where your expertise will contribute significantly to our mission of delivering exceptional technical support services!

Job Type:

Contract Pay:

$21.00 – $25.00 per hour

Benefits:

Health insurance

Schedule:

8 hour shift

Work Location:

On the road