IT Customer Service Specialist II – 61159113 Position Available In Richland, South Carolina

IT Customer Service Specialist

II – 61159113

State of South Carolina – 2.9 Richland County, SC Job Details Temporary | Full-time $20.15 – $34.26 an hour 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Management Customer service Mid-level High school diploma or GED SQL Bachelor’s degree Associate’s degree HTML MySQL Time management Full Job Description Job Responsibilities Resolves technical issues relating to computer hardware or software devices. Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned tasks. Assists in the assessment of applications, web sites, and other multimedia materials. Assists programmers, end users, IT personnel, and stakeholders to ensure that programs meet user’s needs and are understood by users. Assists with reports to management. Completes or resolves assigned tasks, work report, and work tickets. Tasks Ability to write and revise simple to moderately complex user documentation. May train and/or develop materials to end-users training supported software applications; may be responsible for the development of technical training modules for agency divisions. Ability to work effectively with users, vendors, and other internal and external customers. Ability to understand and carry out simple to moderately complex technical and non-technical instructions and requests. Assists with the management, distribution, and troubleshooting for agency devices such as laptops, desktops, state issued cell phone, printer, etc. Minimum and Additional Requirements A high school diploma and relevant experience. An associate degree or a bachelor’s degree in a related field may be substituted for the required work experience. Preferred Qualifications SQL and/or MySQL database experience HTML experience as it relates to website development and management Good time management Good customer service skills. Additional Comments The state Fiscal Accountability Authority offers an exceptional benefits package for FTE positions that includes Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse and Children. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs