IT Customer Support Specialist II / 61096649RP, 61096651RP Position Available In Richland, South Carolina

IT Customer Support Specialist

II / 61096649RP, 61096651RP


Salary
$32,686.00•$60,471.00 Annually
Location Richland County, SC
Job Type
FTE•Full-Time
Job Number
175125
Agency
Department of Health and Human Services
Division
Bureau of Medicaid Systems
Opening Date
05/06/2025
Closing Date
5/13/2025 11:59 PM Eastern

Class Code:

AM61

Position Number:

61096649, 61096651

Normal Work Schedule:

Monday•Friday (8:30•5:00)
Pay Band
Band 4
Opening Date
12/05/2024
EEO Statement
Equal Opportunity Employer

Agency Specific Application Procedures:

Failure to provide detailed and complete information may result in your application not being referred.
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

DESCRIPTION

BENEFITS
QUESTIONS
Job Responsibilities
•This position is a repost. Previous applicants do not need to reapply.•
The Agency’s mission is to be boldly innovative in improving the health and quality of life for South Carolinians.
This position is located in Bureau of Medicaid Systems, Richland County.
Are you the One? We are looking for an IT Customer Support Specialist II who will serve as a Tier 1 Analyst for Medicaid Systems User Support. This position is located in the Bureau of Medicaid Systems. In this role, you will support the SCDHHS Member Management System (MMS/Cúram), legacy Medicaid Eligibility Determination System (MEDS), and OnBase by responding to support tickets and phone calls submitted by SCDHHS eligibility staff members and other Medicaid systems end-users. You will troubleshoot and resolve system issues and errors; document and share your findings with your peers; and, where necessary, escalate issues to higher tier support for research and resolution.
Provide direct support to Medicaid systems end users by responding to support tickets, answering inbound support calls, and via other modalities as assigned.
Provide quality customer service to Medicaid systems end users.
Demonstrate and maintain moderate proficiency with and knowledge of SCDHHS eligibility systems, policy, and processes. Ensure awareness and understanding of planned system, policy, and/or process changes and their impact to current operations.
Participates in relevant professional development activities.
Perform other duties as assigned by supervisor.
The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs.
Minimum and Additional Requirements
A high school diploma and relevant experience in customer service, desktop support, helpdesk, application support, phone support, office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems.
An associate’s or bachelor’s degree in a related field may be substituted for the required work experience.

Additional Requirements:

Overtime and/or weekend work with Deputy approval.
Sitting or standing for long periods of time.
Lifting requirements: 20 lbs.
Preferred Qualifications
Experience working with South Carolina Medicaid programs to include MAGI, Non-MAGI, or Long-Term Care.
Experience working with Medicaid systems.
Ability to establish and maintain effective professional relationships.
Ability to effectively and professionally communicate, verbally and in writing, technical and non-technical information to audiences with varying skill and knowledge levels.
Ability to exercise good judgment and discretion.
Ability to quickly adapt to changes in systems, processes, and/or environment.
Ability to analyze, triage, and develop solutions to moderately complex problems.
Additional Comments
Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.
The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Employer
State of South Carolina
Agency
Department of Health and Human Services
Address
1801 Main Street, Suite 224
Columbia, South Carolina, 29201
Phone
803-898-2670
THE

LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.

JOB

OPPORTUNITIES

ACCOUNT
PRIVACY POLICY
TERMS OF USE
YOUR

PRIVACY CHOICES

ACCESSIBILITY

STATEMENT

Copyright © 2025