IT Desktop Support Position Available In Richland, South Carolina

Job tile:

IT Field Technician Duration:

3-month contract to hire

Location:

Remote, but need to be in area to go onsite if needed Columbia

SC 29201.

Market is North and South Carolina Greater Columbia SC, Greater Charlotte NC, and Charleston SC. Applicant must be in of these areas. Hybrid Work from Home – Provide in-person and/or remote technical support to employees and sales agents nationally and perform on-site repairs in supported corporate offices (Coldwell Banker) branch offices as needed. Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development. Required Skills and Experience Exemplary customer service skills (verbal and written) Proficient Windows and Mac troubleshooting and support Mobile device computing skills Basic network troubleshooting and support Microsoft 365 knowledge ServiceNow and Ivanti experience a plus Basic hardware troubleshooting Ability to perform Root Cause Analysis High level of emotional intelligence Professional presence while remaining personable Experience working with processes and procedures in a large organization preferable Ability to manage multiple competing priorities and prioritize effectively Good time and task management skills Flexible and organized Growth mindset Able to lift 50 lbs. unaided Reliable vehicle