Technical Support Specialist Position Available In Richland, South Carolina
Tallo's Job Summary: The Technical Support Specialist position at the Attorney General's Office in Richland County, SC is a full-time role with a salary range of $50,000.00 to $65,000.00. Responsibilities include assisting the Helpdesk, addressing IT needs, documenting work, installing and troubleshooting equipment, and more. Benefits include loan forgiveness, parental leave, insurance, retirement plan, and more. Minimum qualifications include a high school diploma and experience in office automation systems. Preferred qualifications include knowledge of applications, operating systems, and problem-solving skills. The position may require working evenings and weekends. Drug screening, credit checks, delinquent tax checks, and background checks are required.
Job Description
Technical Support Specialist
Location Richland County, SC
Job Type
FTE
- Full-Time
Job Number
175867
Agency
Attorney General’s Office
Opening Date
04/23/2025
Closing Date
5/5/2025 5:00 PM Eastern
Class Code:
AM65
Position Number:
61151229
Normal Work Schedule:
Monday
- Friday (8:30
- 5:00)
Pay Band
Band 6
Hiring Range - Min.
$50,000.00
Hiring Range - Max.
$65,000.00
Opening Date
04/23/2025
EEO Statement
Equal Opportunity Employer
Agency Specific Application Procedures:
All applicants must apply via careers.sc.gov. Failure to provide detailed and complete information will result in your application not being referred.
Veteran Preference Statement
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
DESCRIPTION
BENEFITS
QUESTIONS
Job Responsibilities
Under limited supervision and following agency policy and best practices, assist the Helpdesk by providing exceptional service in addressing the information technology needs of agency users, documenting all work, and keeping detailed information on equipment currently installed in offices to ensure all employees are up to date.
Complete Helpdesk tickets in a timely manner according to service level agreements. Promptly respond to user requests in person, remotely, or by phone. Track the status of Helpdesk tickets and follow up to ensure user satisfaction.
Install, configure, troubleshoot, and repair all computing equipment, printers, scanners, and projectors. Provide full computer software installation and configuration.
Verify that all employee onboarding and offboarding procedures are followed per IT policies and procedures.
Document common issues, update self-service knowledge base, and create how-to documentation.
Assist in all areas of Information Technology as requested by the IT Manager. Act as a backup for other IT technical staff as needed. Test new hardware and software before agency and section deployment. Make recommendations based on user feedback.
This position also includes an excellent benefits package:
Public Service Loan Forgiveness eligibility.
Paid parental leave.
Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
Fifteen days of annual (vacation) leave per year.
Fifteen days of sick leave per year.
Thirteen paid holidays.
State Retirement Plan and Deferred Compensation Programs.
Minimum and Additional Requirements
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
Additional Requirements:
Position may require the employee to work evenings and weekends, and frequent stooping and/or bending.
Preferred Qualifications
Moderate knowledge of and skill in using various applications, operating systems, protocols, and equipment used in customer organizations. Moderate complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management.
Additional Comments
DRUG SCREENING, CREDIT CHECKS, DELINQUENT TAX CHECKS, AND SLED BACKGROUND CHECKS ARE REQUIRED.
THIS
OFFICE IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER.
Employer
State of South Carolina
Agency
Attorney General’s Office
Address
1000 Assembly Street, Dennis Bldg.
Columbia, South Carolina, 29201
Phone
803-734-3970
THE
LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.
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