Technology Support Specialist Position Available In Richland, South Carolina

Technology Support Specialist DPProfessionals – ideal IT® Columbia, SC Job Details Contract $20 – $24 an hour 16 hours ago Qualifications Bachelor of Computer Science Customer service software Microsoft Outlook Computer Science Software troubleshooting Customer service Mid-level Technical support 3 years Post-market support Bachelor’s degree Computer hardware Hardware support IT support Computer skills Systems & applications support Associate’s degree Citrix 2 years Communication skills Help desk Information Technology VPN Full Job Description Seeking a Technology Support Specialist for an opportunity in Columbia, SC. Candidates must be eligible to earn a low-level US security clearance.

Work arrangement:

Fully onsite. W2 position; 12 months Must be eligible to earn a low-level US security clearance, which requires a thorough background search and US citizenship.

Position summary:

Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions. Research, resolve and respond to requests received from customers. Ensure documentation and processes are current as business and technology changes evolve. May have an in-depth knowledge or experience in specific areas.

Required skills:

Proficient computer skills Technical support Customer service Ability to multitask. Ability to troubleshoot Strong communication skills Nice to have: Citrix VPN Microsoft products (Outlook, Teams) Minimum required work experience: See Education.

Job/class description:

Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes. Complete customer requests and provide guidance in resolution of application, hardware, and software problems. Determine the business impact of requests and escalate to higher-level professionals when necessary. Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized. Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc. Analyze data to gain a better understanding of business impact. Conduct a gap analysis to respond to and align with customer business needs. Perform other job-related administrative duties as needed. Required knowledge, skills, and abilities: Strong customer service skills. Good problem-solving skills. Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. Understands basic technical problems and solutions in relation to the business environment. Understands the industry’s business systems and processes. Proficient computer skills. Able to maneuver through commonly used applications and systems used in the industry.

Required education/equivalencies:

Bachelor’s degree in Computer Science, Information Technology, or other job-related degree; OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience; OR, 2 years job-related work plus 2 years of technical help desk experience or other job-related experience.

Job Type:

Contract Pay:

$20.00 – $24.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift

Work Location:

In person