Technology Support Specialist I Position Available In Richland, South Carolina

Technology Support Specialist I
Job Description

Role Name:

Technology Support Specialist I

Location:

Columbia, SC (On-site)
Contract length: 12 Months

Schedule:

6:30am to 6:30pm – 8 HOUR SHIFT.

Extra info:

C2 Eligibility is required

Job Summary:

Duties/About the role:
Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
15% Identify actual or potential problems and escalate problems to appropriate higher-level professionals when necessary.
5% Complete administrative and other area-related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc. Day to

Day:

Technicians are receiving, monitoring, managing all high severity incidents, escalations and requests for the entire company. Expected to create and facilitate bridge lines, page outages, and maintain ticketing updates.. Taking the ticket created and working directly with IS to get to the correct support levels.

Work environment:

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center Team Info/Team name:
This is a very small team of 3 technicians who manage all high severity incidents across the entire company, providing oversight over all high severity tickets coming from the Technology Support Center (TSC), the Service Desk. Since the TSC supports all 14k employees, these three technicians must have a close relationship with a strong foundation of quality and trust to ensure each high severity ticket is being handled correctly without overburdening the rest of the team.

Workday SupOrg ID Job Requirements:

Required Experience:

None Required EDU:

Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.

Degree Equivalency:

2 years of job related work experience.

Required Technologies:

Highly proficient in Word, Excel, Outlook, Sharepoint. Required Software and Tools (Hands on experience required):
Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Soft skills:
Strong customer service skills. Good problem solving skills. Able to provide technical advice, guidance, and informal training to customers using hardware and software programs. Understands basic technical problems and solutions in relation to the business environment.

Nice to have/Preferred skills:

ServiceNow
1 year-technical call center experience
Understands the industry’s business systems and processes.

About Us:

 Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust

ISO 9001

2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.

SPECTRAFORCE

is built on a concept of “human connection,” defined by our branding attitude of

NEWJOBPHORIA

®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential.

Learn more at:

http://www.spectraforce.com

Benefits:

SPECTRAFORCE

offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program.

SPECTRAFORCE

provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer:

 

SPECTRAFORCE

is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice:

SPECTRAFORCE

is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice:

If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $20.00/hr.