Help Desk Technician / Tier 1 Support Position Available In Spartanburg, South Carolina
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Company:
Pivotal It
Salary:
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Job Description
Pivotal IT is seeking an experienced Tier 1 Support Specialist to help us in providing outstanding technical support to our growing client base. The ideal candidate should technical support experience and strong customer service skills.
Tier 1 Support Specialist Responsibilities
- Act as the initial contact for support requests received by phone, email and ConnectWise ticketing system
- Quickly evaluate technical issues and escalate tickets to engineering staff as needed
- Support end user customers via phone, email and remote session to resolve basic account, software and hardware issues on Windows desktops, laptops and printers
- Maintain documentation, time and provide detailed notes on work performed and changes made to client systems via ConnectWise
- Provide technical information clearly and simply to non-technical end users
- Deliver / pickup hardware and assist engineering staff at client sites as neededRequirements
- 2-4 years of technical support experience in a Business-to-Business environment
- Excellent telephone manner, customer service and communication skills
- Proficiency in adapting on the fly to accommodate priority issues
- Strong analytic and diagnostic skills and the ability to implement quick and effective solutions to basic technical problems
- Reliable transportation and a valid Driver’s License
- Ability to lift 50 poundsIt’s a plus if you have
- Experience working for/with a Managed ITServices Provider and ConnectWise SoftwareWhat’s in it for you
- Paid Vacation
- Personal Time
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401 K
- Opportunities for limited remote work from home after an evaluation period
