IT SUPPORT / HELPDESK SUPPORT Position Available In [Unknown county], South Carolina
Tallo's Job Summary: EPS Corporation is seeking an experienced IT Support/Helpdesk Support specialist in South Carolina to provide technical support for AFCENT networks, client systems, and AV/VTC systems at Shaw Air Force Base. Responsibilities include troubleshooting technical issues, managing user accounts, and maintaining AV/VTC equipment. Qualifications include 3 years of Help Desk Support experience, Security+ Certification, and active Top-Secret Clearance with SCI Eligibility.
Job Description
IT SUPPORT / HELPDESK SUPPORT
– (726)
Job Title
IT SUPPORT / HELPDESK SUPPORT
Location
South Carolina – SC US (Primary)
Job Type
Full-time
Education
Certification
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Description
Help Desk and Audio Visual VTE Support
EPS Corporation is seeking a Help Desk and Audio-Visual VTC Support specialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment.
Key Responsibilities:
Provide Communications Focal Point (CFP) Help Desk support to end users.
Identify, research, and resolve technical problems for AFCENT network users.
Respond to support requests via phone, email, and in person; manage trouble tickets.
Track and document issues to ensure timely resolution and reporting.
Support tier-one IT operations, including service interruptions and inspections.
Manage user and administrator accounts for workstations and servers.
Perform AV/VTC system maintenance, documentation, and upgrades.
Test and build platforms for multi-site VTC connections.
Maintain a Master Schedule and conduct daily equipment checks.
Conduct site surveys and recommend AV/VTC system solutions.
Maintain and repair AV systems, monitors, projectors, and VTC components.
Develop and submit a Help Desk and AV/VTC Monthly Status Report.
Requirements
Qualifications:
- 3 years of experience in Help Desk Support
- Security+ Certification Required
- U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
- Experience in IT help desk support, troubleshooting, and account management
- Knowledge of AV/VTC systems, configuration, and maintenance
- Strong documentation, reporting, and problem-solving skills
- Ability to support inspections, upgrades, and system continuity
Desired Skills/Other Considerations
Type of Security Clearance Required
Top Secret
