IT Support Technician Position Available In Blount, Tennessee

IT Support Technician Remote Area Medical – 4.3 Rockford, TN Job Details Full-time From $21.63 an hour 23 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Desktop support Computer science System administration Azure Computer Science Software troubleshooting Mid-level Microsoft Dynamics 365 Windows Driver’s License IT support Smartsheet SharePoint IT Associate’s degree 2 years Communication skills Microsoft Intune Active Directory Information Technology Full Job Description RAM is looking for a compassionate IT Support Technician to join our help. Once a part of our team, you will find a fulfilling job that allows you to leverage your IT experience to help underserved communities across the nation receive free healthcare they desperately need. The IT Support Technician reports to the IT Manager and serves on the Operations team and is responsible for providing day-to-day technical support to staff, maintaining and administering the Microsoft 365 environment, and supporting key business applications. This role ensures end-users have reliable access to the systems and tools necessary for delivering on the organization’s mission.

Job Responsibilities:

• Respond to Tier 1 and Tier 2 technical support tickets, troubleshooting issues related to hardware, software, and connectivity
• Administer and maintain Microsoft 365 services, including user accounts, licenses, Exchange Online, SharePoint, Teams, and OneDrive
• Support and manage devices using Microsoft Intune (including mobile device management and policy enforcement)
• Assist in the configuration, maintenance, and user support of business-critical applications (e.g., Dynamics 365, Business Central, Smartsheet)
• Conduct IT onboarding and offboarding procedures, including equipment setup and account provisioning
• Maintain accurate documentation of IT procedures, support resolutions, and system configurations
• Monitor system performance, ensure timely software updates, and support backup and recovery processes
• Collaborate with other departments to identify technology needs and recommend improvements
• Escalate unresolved issues to senior IT staff or external vendors when appropriate
• Perform a variety of tasks as directed by your

Management Team Job Requirements:

• Associate’s degree in information technology, computer science, or related field or equivalent work experience.
• Minimum of 2 years of experience in IT Support, desktop support, or systems administration.
• Proficiency in Microsoft 365 administration, including Azure Active Directory basics
• Experience providing user support in a Windows environment
• Strong troubleshooting, communication, and documentation skills
• Ability to manage multiple priorities and work independently Physical Requirements
• Must be able to sit or stand for extended periods and use a computer keyboard and screen.
• Must have a valid driver’s license and be willing to drive RAM vehicles
• Must be proficient in verbal, nonverbal, and written communication skills RAM currently pays 100% of employee, spouse, and dependent premiums for medical, dental, and vision insurance coverage.

Job Type:

Full-time Pay:

From $21.63 per hour Expected hours: 40 per week

Benefits:

Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): Please answer “Yes” to indicate that you understand this position is not a remote position and will be on-site full-time at our Rockford location. Ability to

Commute:

Rockford, TN 37853 (Required) Ability to

Relocate:

Rockford, TN 37853: Relocate before starting work (Required)

Work Location:

In person