Help Desk Representative – Immediate Need Position Available In Davidson, Tennessee

Help Desk Representative –

Immediate Need Centstone Nashville, TN Job Details Estimated:

$36.8K – $44K a year 1 day ago Qualifications Computer science ITIL Certification Computer Science Software troubleshooting BMC Remedy Customer service LAN Mid-level 3 years Bachelor’s degree Zendesk ITIL IT support ServiceNow IT Typing Associate’s degree Communication skills CompTIA A+ Help desk

Information Technology Full Job Description Job Title:

Help Desk Representative Location:

Nashville, TN Job Summary:

We are seeking a customer-focused and technically skilled Help Desk Representative to provide first and second-level support for a wide range of IT-related issues. This role serves as the primary point of contact for users experiencing hardware, software, application, and telecommunications problems. The ideal candidate will demonstrate excellent communication, problem-solving, and technical skills, while effectively managing high-volume support needs in a fast-paced environment.

Key Responsibilities:

Serve as the initial contact for IT support requests, logging, categorizing, and prioritizing trouble calls Provide first/second level technical support for desktop hardware, software, network, and application issues Resolve or escalate issues according to standard operating procedures and service-level agreements (SLAs) Conduct basic troubleshooting and problem determination to assist users while on the call Communicate clearly and professionally with users at all levels, providing timely updates and follow-ups Maintain accurate and detailed records of each interaction and resolution within the ticketing system Collaborate with technical support teams and escalate complex issues as needed Educate end users on system functionality and best practices when appropriate Maintain a calm and professional demeanor while handling high-stress or time-sensitive issues

Required Skills and Qualifications:

Minimum of 3 years of current experience in a help desk, IT support, or technical customer service role Strong understanding of desktop technologies, LAN/WAN networks, and telecommunications systems Excellent telephone, verbal, and written communication skills Solid analytical, troubleshooting, and documentation abilities Familiarity with business systems, terminology, and support practices Fast and accurate typing/keying skills Ability to maintain composure and professionalism under pressure or during high-volume call periods

Preferred Qualifications:

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field Experience with ticketing systems such as ServiceNow, Zendesk, or Remedy Certifications such as Comp

TIA A+, ITIL

Foundation, or Microsoft support credentials Experience supporting users in government or enterprise-scale IT environments Thanks & Regards, Adarsh Mallik | IT Recruiter LinkedIn | 3322307193 CENTSTONE

SERVICES 3400

State Route 35, Suite 9B, Hazlet, New Jersey, 07730 USA.