Help Desk Support Specialist I Position Available In Davidson, Tennessee

Help Desk Support Specialist I DBH Distributing

LLC 4020

Jordonia Station Road, Nashville, TN 37218 Overview Come be a part of our fast-growing, profitable, and stable company. Ideal for the person who enjoys technology, and desires to be part of a small team that can make a noticeable difference with those they serve. With more than 30 years of history DBH Distributing is the largest master distributor of Hunt Brothers Pizza which supports more than 6,000 of its locations by way of its distributors. Hunt Brothers Pizza is the nation’s largest brand of made-to-order pizza in the convenience store industry. We are a family business built upon family values. We are also a Christian-based company, and we strive to be a blessing in the lives of our many team members, customers, business partners, and consumers. We are looking for a Help Desk Support Specialist 1 who will be responsible for providing world-class technical customer service to our internal team members. If you have a servant’s heart and a passion for learning, then apply with us today! This is a full time in office position M-F 8:00 am – 4:30 pm

Responsibilities:

• Provides technical-world class customer service to DBH Distributing and distributor team members responding to walk-up requests, support tickets, phone calls, and emails.
• Initial triage of issues coming into the helpdesk and assigning them to the appropriate individual.
• Maintains accurate and detailed records in ticketing system for all support requests.
• Provides tier 1 support for the Apple iPad mini tablet, tablet sales app, and accessories.
• Assist with basic Mobile Device Management, inventory control, and repair of equipment.
• New computer setup, configuration, software installation, and peripheral support.
• Coordinate computer, tablet, receipt printer, or scanner hardware warranty repairs with vendors.
• Conduct new user setup in Active Directory, Microsoft O365, and file permissions.
• Provides in person and remote support for office end users computers, peripherals, and software.
• Provides end user support for remote access via Azure Virtual Desktop or VPN software.
• Installs O365 apps, virtual meeting software, anti-virus, management, and cybersecurity applications.

Skills Needed:

• Associate’s degree in an IT field, Comptia A+ or equivalent IT Certifications.
• 2 years of customer service experience minimum with good emotional intelligence.
• 2+ years of technical experience in an IT Support role is preferred.
• Strong computer hardware and software troubleshooting skills.
• Windows 11 OS experience is a must; Mac OS is a plus.
• Experience with Apple iPhone or iPad iOS is preferred.
• Knowledge of basic user administration for Active Directory and Microsoft Office 365 preferred.
• Familiar with basic networking concepts such as DHCP, DNS, TCP/IP, and IP routing is helpful.
• Ability to present complex ideas in a clear, concise fashion to both technical and non-technical audiences.

About DBH Distributing, LLC. We are a family business built upon family values founded in 1991 by Don, Charlie, Jim, and Lonnie Hunt. There are 200+ team members and pizza professionals who are 100% dedicated to our mission. DBH Distributing provides shared services and products to our world-class distributors who provide Hunt Brothers pizza and chicken products to over 6,000 convenient store customers. Our end goal is always to be a blessing to our distributors, store partners, and team members. We support them in doing the same for their customers and communities they serve. We believe in commander’s intent, collaboration, and we have a shared sense of culture that comes from being present with each other. We are headquartered in Nashville, TN.

Job Type:

Full-time Pay:

$18.25 – $20.50 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance

Schedule:

Monday to Friday Ability to

Commute:

Nashville, TN 37218 (Required)

Work Location:

In person