Information Technology Support Technician Position Available In Davidson, Tennessee
Tallo's Job Summary: The Information Technology Support Technician role involves providing technical assistance with computer/printer hardware and software, resolving client issues in person, basic printer troubleshooting, tracking customer issues, handling tickets promptly, and working independently or with a team. Strong customer service experience, familiarity with Service Now and AD, and ability to multitask and prioritize projects are required. The position may involve working overtime when necessary.
Job Description
Responsibilities:
Provide technical assistance with computer/printer hardware and software Resolve issues for clients in person. Basic printer troubleshooting and break/fix experience Track customer issues and resolutions Handle tickets in a timely manner Experience with Service Now and AD Work independently or with managers or other techs Have strong CS experience dealing with end-users Be able to work overtime when requested or necessary Be able to multitask and prioritize many different projects
