Member Support Analyst Position Available In Davidson, Tennessee

Member Support Analyst 5.0 5.0 out of 5 stars Nashville, TN 37203 Member Support Analyst – 6 month contract to hire

Location:

Nashville, TN 37203 (Onsite, WFH 1 day)

Pay:

$19/hr

Schedule:

Mon – Fri 7:30a-4:30p Job Summary The Member Support Analyst provides Tier 1 technical and overall HPG support to members and suppliers, focusing on incident resolution and service requests . This role involves initial assessment, triage, research, and resolution of basic issues related to HPG system/web applications (Member Portal, PEM, HT Catalog, PASS, CCM, VIRA, HOME, and SMART). A key area of expertise for this analyst is multifactor authentication (MFA) and Single Sign-On (SSO) . The Member Support Analyst also handles general member inquiries, collaborates with various stakeholders, and works independently on more complex cases, leveraging their experience with HealthTrust processes, applications, and policies.

Key Requirements Technical Support Expertise:

Proven ability to provide Tier 1 technical support for system/web applications.

MFA & SSO

Specialist:

In-depth knowledge and experience in troubleshooting and supporting Multifactor Authentication (MFA) and Single Sign-On (SSO).

HPG System Proficiency:

Demonstrated experience and ongoing learning of HPG processes, applications (e.g., Member Portal, PEM), technology, and terminology.

Problem-Solving & Analytical Skills:

Strong analytical skills with the ability to identify, resolve basic issues, and share solutions.

Communication & Collaboration:

Excellent communication and interpersonal skills to interact effectively with members, suppliers, the client’s service desks, vendors, and internal departments. Ability to build strong relationships and work across organizational boundaries.

Customer Focus:

Commitment to creating a positive member support experience through deep problem understanding, timely resolution, proactive communication, and a professional attitude.

Organizational Skills:

Detail-oriented with the ability to manage multiple tasks and adhere to deadlines.

Software Proficiency:

Competency in MS Office Suite and familiarity with tools and applications used (e.g., Salesforce).

Education:

High school diploma required; Bachelor’s degree preferred. #

LP Job Types:

Full-time, Contract Pay:

$19.00 per hour

Shift:

8 hour shift Application Question(s): Do you have experience with multifactor authentication (MFA) and Single Sign On (SSO)?

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Preferred) tier 1 technical support: 2 years (Preferred) Ability to

Commute:

Nashville, TN 37203 (Preferred) Ability to

Relocate:

Nashville, TN 37203: Relocate before starting work (Preferred)

Work Location:

In person