Member Support Analyst MFA Specialist Position Available In Davidson, Tennessee

Member Support Analyst MFA Specialist Dean’s Professional Services

• 3.

7 Nashville, TN Job Details Full-time $18 an hour 11 hours ago Qualifications CRM software SSO Microsoft Excel Microsoft Outlook Software troubleshooting Customer service Call center Content management systems Supply chain Mid-level Technical support Microsoft Office Master’s degree High school diploma or GED Bachelor’s degree Operations Help desk

Full Job Description Salary:

$18 per hour

Reference:

912261 Member Support Analyst•

MFA Specialist Location:

Nashville, TN 37203

Pay Rate:

$18/hour

Schedule:

Monday

• Friday | 7:30 AM
• 4:30 PM (Hybrid
• 1 remote day per week) Position Summary Dean’s Professional Services is seeking a Member Support Analyst
• MFA Specialist to join a high-performing support team.

This role focuses on Tier 1 technical support for system access issues, specializing in Multi-Factor Authentication (MFA) and Single Sign-On (SSO), while supporting members with application-related inquiries and troubleshooting. You’ll be responsible for triaging and resolving service requests, guiding users through system access processes, and maintaining a professional and responsive service experience. Key Responsibilities Serve as a subject matter expert for MFA and SSO troubleshooting. Respond to and document inbound Tier 1 support calls and tickets using Salesforce. Resolve basic incidents and service requests for various applications (PEM, Member Portal, SMART, etc.). Coordinate with internal teams and external vendors to ensure timely issue resolution. Maintain accurate ticket documentation and training materials. Support user access issues including password resets and account lockouts. Contribute to the improvement of support tools and service procedures. Deliver a consistent and professional experience for all members. Required Qualifications Experience supporting MFA and user access tools. Understanding of Single Sign-On (SSO) concepts and workflows. Previous experience in Tier 1 help desk or technical support roles. Familiarity with Salesforce or similar CRM systems. Proficient in Microsoft Office, particularly Outlook and Excel. Strong customer service and problem-solving abilities. High school diploma required. Preferred Qualifications Bachelor’s degree preferred. Knowledge of healthcare operations or supply chain systems. Experience with PEM, CMS, SMART, Member Portal, or similar tools. Intermediate to advanced Excel skills (e.g., PivotTables, VLOOKUP). Prior experience in a call center or technical support environment. Basic understanding of data security protocols. Why Join Us? Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information, please visit www.deansprofessionalservices.com . Take the next step in your career-apply today! #PRO123 PRO123