Production Support Analyst Position Available In Davidson, Tennessee

Production Support Analyst Brooksource – 3.7 Nashville, TN Job Details Full-time $25 – $50 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Analysis skills AS400 ServiceNow Root cause analysis Senior level Communication skills Full Job Description AS400 Production Support Analyst Long-term contract Hybrid (

Locations:

Colombus, OH, Nashville, TN, or Dallas, TX Brooksource is currently seeking experienced AS400 Production Support Analysts to join our consulting team in support of a large healthcare client. In this role, you will be responsible for managing day-to-day production support activities, including incident resolution, service request handling, and system monitoring for AS400 applications developed in RPG400 and Synon. This is a hybrid position, with on-site work required Tuesday through Thursday at one of the following preferred locations: Columbus, OH; Nashville, TN; or Dallas, TX. Mondays and Fridays are remote. Candidates in other U.S. locations may be considered based on experience and availability. Key Responsibilities

• Monitor and support AS400-based applications in a high-availability healthcare environment.
• Handle incident management, troubleshoot issues, and perform root cause analysis (L1.5/L2 support).
• Process and fulfill service requests efficiently and within SLAs.
• Work closely with application developers and business stakeholders to ensure system stability.
• Maintain documentation of issues, resolutions, and processes.
• Participate in on-call support rotations, if needed. Job Requirements
• Minimum of 5 years of experience supporting AS400 environments, preferably in healthcare or other regulated industries.
• Strong proficiency in RPG400, Synon/2E, and CL programming.
• Experience with production support, incident management tools (e.g., ServiceNow), and root cause analysis methodologies.
• Understanding of L1.5/L2 support processes and SLAs.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Willingness to work a hybrid schedule (on-site Tuesday-Thursday, remote Monday and Friday).
• Preferred locations: Columbus, OH; Nashville, TN; or Dallas, TX.

Open to highly qualified remote candidates elsewhere in the U.S.

Job Type:

Full-time Pay:

$25.00 – $50.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to

Friday Work Location:

In person