Service Desk Analyst Position Available In Davidson, Tennessee

Description SAIC won a new service desk supporting the IRS. The Treasury is moving to a cloud environment and this desk will be supporting users of the cloud based applications. This is an amazing opportunity for green/junior candidates with a degree in IT and the willingness to learn. If they have a degree and a great personality, this manager will like them.

• PLEASE READ

• SAIC won what they are calling the “T-Cloud” desk to support the Treasury as they move documents/knowledge bases to a cloud environment. This is a newer desk and consists of 1 team lead and the 10 service desk agents. Candidates should have flexible shift availability.
• 7am•3:30pm•3pm-11:30pm•11:00pm•7:30am Manager does not care what time zone the candidates sit in as long as they’re okay with working EST hours.

Please put the candidate’s shift availability at the top of their submittal package! Post acceptance of offer, candidates will have to get a piv card, public trust clearance, and SAIC has to get their equipment out in order to start. There will be 2 weeks of training for how to handle the desk. Onboarding for this desk can be a slow process, so candidates need to be prepared for that. This is great if someone is already working until we tell them to put in their two weeks. Make sure this timeline/expectation will not be an issue before you sub candidates!

• Actual compensation will be dependent upon location as this is an

SCA/SCLS

contract

• All candidates with be eligible for an additional $4.93/hr on top of their hourly pay rate as part of the SCA contract
• Skills Help desk support, Troubleshooting, Customer service, Active directory, Windows, Servicenow, Office 365, Password reset Top Skills Details Help desk support,Troubleshooting,Customer service,Active directory,Windows,Servicenow,Office 365,Password reset Additional Skills & Qualifications They use a ServiceNow ticketing system and will be using Azure AD, MS suite, Teams, and Outlook.

Candidates MUST have good interpersonal skills

• that is this manager’s main selling point! They have to be willing to learn, excited, patient, and have great customer service. This is a great opportunity for entry level candidates who need to get their foot in the door! Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00
• $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 31, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.