Service Desk (Application Support Specialist) Position Available In Davidson, Tennessee

Service Desk (Application Support Specialist)

HANKER SYSTEMS PRIVATE LIMITE

Nashville, TN 37243 Job Title – LARS Support Specialist About the

Role:

We are seeking a detail-oriented and proactive Application Support Specialist to manage daily support and configuration tasks for LARS (Licensure and Regulation System) and Zendesk . The ideal candidate will be responsible for ticket resolution, application updates, user management, and documentation, ensuring timely and accurate support for internal stakeholders.

Key Responsibilities:

1. Ticket Management & Daily Support Tasks Respond to 100% of assigned LARS and Zendesk Support tickets within 1 business day . Complete all ticket-related tasks (e.g., password resets, status changes, user setup, workflow updates) within 3 business days . Follow up promptly with requesters for any missing information. Document all communications and time spent in ServiceNow . 2. Application Configuration & Change Requests Complete all assigned LARS and Zendesk configuration changes with 100% initial response rate within 1 business day. Provide weekly status updates to the requester and LARS Application Manager until tasks are fully completed. Work closely with the LARS Application Coordinator to gather accurate requirements. Estimate and communicate timelines for changes promptly. Coordinate testing with Application Trainers or QA Resources. Obtain sign-off from requesters before final implementation. 3. Documentation & Logging Log all modifications to the LARS system in the Application Change Log within 1 business day of implementation. Store all supporting documents in the designated SharePoint location. Keep documentation and logs up to date in collaboration with the LARS Application Coordinator.

Qualifications:

1-3 years of experience in application support or help desk roles Familiarity with Zendesk , ServiceNow , or similar ticketing systems Basic understanding of business application workflows and user management Excellent written and verbal communication skills Strong organizational and documentation skills Ability to multitask and prioritize effectively Experience with SharePoint and basic QA/testing coordination is a plus

Job Type:

Contract Pay:

$30.00 – $32.00 per hour Expected hours: 38 per week

Schedule:

8 hour shift Day shift Monday to

Friday Education:

Bachelor’s (Required)

Experience:

Help desk: 2 years (Required)

Zendesk,LARS, Servicenow:

1 year (Required) Ability to

Commute:

Nashville, TN 37243 (Required) Ability to

Relocate:

Nashville, TN 37243: Relocate before starting work (Required)

Work Location:

In person