Service Desk Level 1 Analyst – hybrid Position Available In Davidson, Tennessee

Service Desk Level 1 Analyst – hybrid 2.7 2.7 out of 5 stars Nashville, TN • Hybrid work At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive. We are hiring for a hybrid Service Desk Level 1 Analyst in Nashville! At DYOPATH , we’re not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team! Why DYOPATH?

People-First Culture :

We value collaboration, creativity, and making sure every team member feels supported and appreciated. Do the

Right Thing:

Integrity and honesty are at our core. You’ll be part of a team that embraces accountability and always strives to do what’s right.

Amazing Benefits :

Medical, Dental, Vision, and Life Insurance 401(k) with company match Paid Time Off Paid Holidays Flexible Spending Account (FSA) and Health Savings Account (HSA) Pet Insurance (because we know pets are family too!) And more! Check out our full benefits available at https://dyopath.com/careers/

What We’re Looking For:

Service Desk Level 1 Analyst (hybrid) We’re seeking a motivated and customer-focused Service Desk Level 1 Analyst to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues. You will provide first-level support via phone, email, and chat, ensuring timely and professional resolution or escalation of IT-related problems. And yes, you’ll be doing all this while having fun, working in a culture that’s all about teamwork, mutual respect, and making sure you feel appreciated!

The Details:

Location:

hybrid in Nashville, TN 37203

Shift:

Monday – Friday, 7:30am – 4:00pm

Pay:

$19/h

What You’ll Be Doing:

Promptly respond to support requests received via phone, email, and chat. Accurately log all interactions and incidents in the service desk ticketing system. Deliver first-level technical support for issues related to hardware, software, networks, and mobile devices. Troubleshoot and resolve technical problems, or escalate to higher-level support teams when necessary. Ensure all service desk tickets are documented thoroughly and resolved in a timely manner. Conduct follow-ups with users to confirm issue resolution and ensure satisfaction. Continuously develop technical skills through training, certifications, and self-directed learning. Contribute to special IT projects and initiatives as assigned.

Required Skils and Qualifications:

1-2 years of experience in a technical support or service desk role. High school diploma or equivalent required. Strong customer service and communication skills. Ability to explain technical concepts to non-technical users. Proficiency with Microsoft Office, Windows OS, and basic networking. Familiarity with ITIL or similar service management frameworks is a plus. Strong problem-solving and multitasking abilities. Team-oriented with a proactive and positive attitude. ITIL Foundation (preferred) Microsoft 365

Certified:

Fundamentals (preferred) Why Join Us? Join a team that actually makes tech support fun—where learning never stops, your ideas matter, and every day brings a new challenge! Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.