Service Desk Technician – Nashville Position Available In Davidson, Tennessee
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Job Description
Service Desk Technician
- Nashville Parking Management Company
- 3.4 Nashville, TN Job Details $45,000
- $55,000 a year 18 hours ago Qualifications Operating systems Computer Science Software troubleshooting Windows Technical support Microsoft Office IT infrastructure CompTIA Network+ macOS IT 1 year Associate’s degree Communication skills CompTIA A+ Entry level Help desk
Information Technology Full Job Description Position Summary:
The Service Desk Technician at Parking Management Company will provide essential technical support and assistance to our staff and customers, ensuring swift and effective resolution of IT-related issues. This role is vital for maintaining the smooth operation of our IT infrastructure and enhancing the overall user experience.
Essential Duties and Responsibilities :
Technical Support:
Provide first-level technical support to end-users via phone, email, and in-person. Troubleshoot hardware, software, and network issues promptly and effectively.
Issue Resolution:
Diagnose and resolve technical problems, including software installations, printer issues, and network connectivity problems. Escalate complex issues to higher-level support when necessary.
Customer Service:
Deliver excellent customer service by addressing user concerns with patience and professionalism. Ensure timely follow-up and communication with end-users regarding the status of their issues.
Documentation:
Maintain accurate records of all support requests, incidents, and resolutions in the help desk ticketing system. Create and update documentation for common issues and solutions.
Laptop Provisioning & Deployment:
Configure and deploy laptop computers to geographically diverse workforce.
System Maintenance:
Assist with the setup, configuration, and maintenance of computer systems and other IT equipment. Perform regular system updates and backups as required.
Training:
Provide basic training to staff on the use of hardware, software, and IT best practices. Create user guides and training materials as needed.
Collaboration:
Work closely with the development team to ensure timely support of software application-related tickets.
Competency/Qualifications:
Education:
Associate’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Experience:
Minimum of 1-2 years of experience in a help desk or technical support role. Experience in the parking industry or a related industry is preferred.
Technical Skills:
Proficiency in Windows and Mac operating systems, Microsoft 365, Microsoft Office Suite, RMM & service desk tools and next generation antivirus. Familiarity with network troubleshooting and basic understanding of server administration.
Soft Skills:
Strong problem-solving skills, excellent communication abilities, and a customer-focused attitude. Ability to work independently and as part of a team in a fast-paced environment.
Physical Requirements:
Ability to lift and move IT equipment (up to 50 lbs) and perform tasks requiring prolonged periods of sitting or standing.