Service Desk Technician – Nashville Position Available In Davidson, Tennessee

Tallo's Job Summary: This job listing in Davidson - TN has been recently added. Tallo will add a summary here for this job shortly.

Company:
Parking Management Company
Salary:
$50000
JobFull-timeOnsite

Job Description

Service Desk Technician

  • Nashville Parking Management Company
  • 3.4 Nashville, TN Job Details $45,000
  • $55,000 a year 18 hours ago Qualifications Operating systems Computer Science Software troubleshooting Windows Technical support Microsoft Office IT infrastructure CompTIA Network+ macOS IT 1 year Associate’s degree Communication skills CompTIA A+ Entry level Help desk
Information Technology Full Job Description Position Summary:

The Service Desk Technician at Parking Management Company will provide essential technical support and assistance to our staff and customers, ensuring swift and effective resolution of IT-related issues. This role is vital for maintaining the smooth operation of our IT infrastructure and enhancing the overall user experience.

Essential Duties and Responsibilities :
Technical Support:

Provide first-level technical support to end-users via phone, email, and in-person. Troubleshoot hardware, software, and network issues promptly and effectively.

Issue Resolution:

Diagnose and resolve technical problems, including software installations, printer issues, and network connectivity problems. Escalate complex issues to higher-level support when necessary.

Customer Service:

Deliver excellent customer service by addressing user concerns with patience and professionalism. Ensure timely follow-up and communication with end-users regarding the status of their issues.

Documentation:

Maintain accurate records of all support requests, incidents, and resolutions in the help desk ticketing system. Create and update documentation for common issues and solutions.

Laptop Provisioning & Deployment:

Configure and deploy laptop computers to geographically diverse workforce.

System Maintenance:

Assist with the setup, configuration, and maintenance of computer systems and other IT equipment. Perform regular system updates and backups as required.

Training:

Provide basic training to staff on the use of hardware, software, and IT best practices. Create user guides and training materials as needed.

Collaboration:

Work closely with the development team to ensure timely support of software application-related tickets.

Competency/Qualifications:
Education:

Associate’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Experience:

Minimum of 1-2 years of experience in a help desk or technical support role. Experience in the parking industry or a related industry is preferred.

Technical Skills:

Proficiency in Windows and Mac operating systems, Microsoft 365, Microsoft Office Suite, RMM & service desk tools and next generation antivirus. Familiarity with network troubleshooting and basic understanding of server administration.

Soft Skills:

Strong problem-solving skills, excellent communication abilities, and a customer-focused attitude. Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements:

Ability to lift and move IT equipment (up to 50 lbs) and perform tasks requiring prolonged periods of sitting or standing.

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