Tech Support Analyst Position Available In Davidson, Tennessee

Tech Support Analyst
United States – Tennessee
Information Technology (IT)
Group Functions
Job Reference #
312753BR
City
Nashville
Job Type
Full Time
Your role
Are you passionate about SRE and application support? Are you motivated to work in aplex, global environment w ideas are valued, and effort is appreciated? Are you at your best when supporting others? We are looking for a Site Reliable Engineer to join our team and help us to:

• monitor, automate and improve the reliability, performance and availability of Software systems
• perform application support on ServiceNow to identify issues within the code, working in partner-ship with other team members to resolve them within the agreed service level targets
• maintain prod and test application environments by performing software releases and infrastructure updates, liaising with development and global support teams
• minimize the manual efforts by identifying the scope for automation
• define workarounds for known errors and initiate process improvements
• build the team’s capability though continuous knowledge sharing and write technical documentation and effectivelymunicate with business and technical partners in everyday tasks (new requirements, Incidents, requests, reports of ongoing activities, etc.

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Your team
You will join the Service Management Technology and Platform crew in Technology Inventories Data & ing Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for the global bank. Service Management Technology and Platform crew is responsible for delivery of Ser-vice Management requirements for all platform-based capabilities and delivery of consistent and high-quality solution engineering services according toanizational needs.
Additionally, provide interface between customer requirements and the core platform team, to then ingest requirements and translate to business deliverables.
Diversity helps us grow, together. That’s why we aremitted to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
Your expertise

• ideally, 5+ years of work experience with ServiceNow tool performing SRE Operations, application support, user administration duties and release deployments
• ideally, 2+ years of proven experience working within high performing production support teams, automating solutions and process enhancements
• A bachelor’s degree, or 5+ years of work experience in an Information Technology field
• experience in Saas/Cloud environments with adequate vendor management skills
• ability to prioritize your own workload and work with minimal supervision when required
• amitted and visionary team player with analytical and logical mind-set
• willingness to provide 24×7 support and take on-calls when necessary
• ITIL Certification and Certified System Administration (CSA) is preferred
  “At UBS, we appreciate our Veterans and aremitted to providing opportunities in Financial Services.”
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About us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from ourpetitors..
We have a presence in all major financial centers in more than 50 countries.
How we hire
We may request you toplete one or more assessments during the application process. Learn more
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it’s our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Details
UBS Business Solutions SA
UBS Recruiting
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.