Desktop Support / Field Services Position Available In Knox, Tennessee

Job Description:

General Description for Deskside JD Have you got the right qualifications and skills for this job Findout below, and hit apply to be considered. This position assists staff with technical support ordesktop/laptop computers, applications, printers and relatedtechnologies.

Responsibilities:

– Assists staff with installation, configuration and ongoingusability of computers and peripherals within established standardsand guidelines Works with vendor support contacts to resolve technicalproblems Works with service desk and RDS as appropriate to determine andresolve problems received from clients Responds to support requests from service desk, users and otherinfrastructure teams Performs upgrades as directed to ensure the longevity ofequipment Keep track of request and make sure they are implemented asplanned Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes, forexample rollout of new antivirus. Microsoft environment knowledge (desktop & server). Have some level of technical understanding of the products buildingup a desktop service. Experience from the desktop environment. Ensures that computers connect seamlessly with diverse systemsincluding validation systems, file servers, email servers,application servers and administrative systems. Provide weekly reports Implement best practices Be the single point of contact with customer Technical Requirements Exposure on managing remote sites Phone support experience necessary. Technical helpdesk or technical call center experience isnecessary. Disciplined, systematic problem solving skills required. Windows and Novell Operating systems

Clients:

Windows7, Windows Vista, Windows XP, Windows 2000

Servers:

Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Novell eDirectory, Lotus Notes andExchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, PeregrineService Center Remote desktop connectivity applications like SMS, Bomgar, WebEx,Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint,MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, AV Devices and printers PDA and blackberry support Apple Ipad Device support

Others:

Adobe Acrobat and other common desktop applications likeWinzip, etc MAC Device Experience Basic understanding MAC OS troubleshooting MAC Device troubleshooting HCL is an equal opportunity employer, committed to providing equalemployment opportunities to all applicants and employees regardlessof race, religion, sex, color, age, national origin, pregnancy,sexual orientation, physical disability or genetic information,military or veteran status, or any other protected classification,in accordance with federal, state, and/or local law. Should anyapplicant have concerns about discrimination in the hiring process,they should provide a detailed report of those concerns tosecure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills,experience, education, and other factors permitted by law. Thisrole may also be eligible for performance-based bonuses subject tocompany policies. In addition, this role is eligible for thefollowing benefits subject to company policies: medical, dental,vision, pharmacy, life, accidental death & dismemberment, anddisability insurance; employee assistance program; 401(k)retirement plan; 10 days of paid time off per year (some positionsare eligible for need-based leave with no designated number ofleave days per year); and 10 paid holidays per year.