IT Support Specialist Position Available In Knox, Tennessee

IT Support Specialist Victory Technology, LLC Knoxville, TN Job Details Full-time $45,000

• $50,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Qualifications Microsoft Windows Server ConnectWise GPO LAN Mid-level Windows Microsoft Office 3 years Firewall CompTIA Network+ IT support

WAN IT 1

year 2 years Communication skills Microsoft Intune Active Directory CompTIA A+ Help desk Full Job Description We’re currently hiring an IT Support Specialist to join our team — someone who can provide both technical support and excellent service to our small business clients. Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses — especially title companies — across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you’re the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you’re more than just a number — you might be a great fit. We’re not looking for someone who just wants a “J.O.B.” — we’re looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you’re ready to join a small, driven team making a big difference — we’d love to hear from you! Apply today and help us deliver IT that actually helps.

Responsibilities:

• Respond to help desk tickets and resolve technical issues promptly and professionally
• Provide both remote and on-site support for desktops, laptops, printers, and mobile devices
• Set up and manage user accounts and permissions in Active Directory and Microsoft 365
• Assist with software installations and updates using Intune (Microsoft Endpoint Manager)
• Support Windows 10, 11, and Windows Server environments
• Troubleshoot basic networking issues, including LAN/WAN connectivity
• Document common issues and procedures for internal knowledge base
• Track IT inventory and maintain software licensing records
• Work with our team to develop and implement tech solutions that make a difference for our clients

Qualifications:

• 1-3 years of experience in IT support, helpdesk, or a similar role
• Strong knowledge of Windows OS and Microsoft Office
• Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms
• Familiarity with AD, GPO, and Microsoft 365 admin tasks
• Basic understanding of networking (IP, switches, firewalls, LAN/WAN)
• Experience with Ubiquiti/Unifi is a plus
• Excellent communication and interpersonal skills — we’re looking for someone who can talk to humans, not just machines
• Organized, reliable, and able to manage time independently

Job Type:

Full-time Pay:

$45,000.00

• $50,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Vision insurance

Schedule:

8 hour shift Monday to Friday On call Ability to

Commute:

Knoxville, TN 37922 (Required) Ability to

Relocate:

Knoxville, TN 37922: Relocate before starting work (Required)

Work Location:

In person