Lead IT Support Analyst (onsite) Position Available In Knox, Tennessee

Lead IT Support Analyst (onsite) Cognizant North America life insurance, parental leave, paid time off, paid holidays, 401(k) United States, Tennessee, Knoxville Jun 11, 2025 Lead IT Support Analyst (onsite) Travel required: Yes Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites.

ROLE PROFILE

Job Description/ Responsibilities Leads as the next escalation contact for IT support technicians, directs as the POC/SME, and assists in the training and mentoring of the IT Support staff to provide ongoing, quality technical support according to established company guidelines and standard operating procedures.
Assists in maintaining IT staff schedules to ensure appropriate coverage.
Provides informal performance feedback to Field Services leads, manager on an ongoing basis of IT techs.
Delegation of assignments to the appropriate Field services team members
Lead continuous improvement in the area of field services
Responsible for the implementation of IT Support project ( business or IT related initiatives to activities).
Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments.
Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime.
Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards.
Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments.
Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments.
Participate in IT deployments, relocations, and infrastructure upgrades.
Provide off-hours or weekend support as needed for critical site visits or go-lives.
Build relationships and trust with customers and clients
Adhere to company’s given rules and regulations
Team up with colleagues and other team members
Great communication skills to work with customers
Amazing problem-solving skills
A technical degree is preferable
Ability to diagnose problems with equipment
Great mechanical aptitude

Additional Notes:

Ability to communicate in

English Education:

Bachelor’s degree or equivalent advanced degree Experience and required skills required for this role: 8-10 years related experience in 1. Windows Operating Systems (Windows 10, Windows 11), MAC OS 2. Office 365, and Microsoft Software (SharePoint, Teams). 3. PC Hardware troubleshooting and PLC’s, scanners, printers

Salary and Other Compensation:

The annual salary for this position depends on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave

Employee Stock Purchase Plan Disclaimer:

The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Why Cognizant?

• Collaborate with a community of experts to enhance and expand your skills.
• Join a team where global culture adopts diversity of thought and background.
• Find balance with our hybrid model that prioritizes your health, safety and well-being.
• Opportunity to work for leading global companies while advancing your career.