L2 Desktop Support Engin… Position Available In Madison, Tennessee
Tallo's Job Summary: The L2 Desktop Support Engineer position in Jackson, TN requires 5-12 years of experience. Responsibilities include providing technical assistance, resolving hardware and software issues, and managing end user inquiries. The role involves working across multiple sites, utilizing ServiceNow, and coordinating hardware warranty repairs. The base salary range is $50,000 - $65,000 per annum.
Job Description
L2 Desktop Support Engineer
Jackson, TN | 5 – 12 years of experience
20-Jun-2025
Job Description
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot operating system issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in
SLA, KPI
Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants).
Base Salary Range:
$50,000 – $65,000 per annum
#LI-SV2
Location
Jackson, TN
Job Function
TECHNOLOGY
Role
Engineer
Job Id
358680
Desired Skills
Desktop management
Desired Candidate Profile
Qualifications :
BACHELOR OF COMPUTER
SCIENCE
